ILLUMINATIONGEAR, LLC
ROCKLEDGE, FLORIDA

We're a Small Family Owned Business, located in GOOGLE & AMAZON Merchant Rating for illuminationGear is = 5 Stars! After a couple emails back and forth with illuminationGear, I asked them if they had a place I could post a review. Why? Because they are that knowledgeable, that thorough, that professional, that awesome. From my very first question to the more detailed ones later, Tod has helped me find the very best tools to meet my needs. I have to say: my experience with IG sets the bar that I should be holding my own business to(!). I'm never buying a light anywhere else, and neither should you. Straight up. Wes C. APR 23 2015 I have purchased 2 eagletac flashlights from you guys.  The first one I loved but I believe was stolen out of my unlocked vehicle. So what do I do? I order another from illuminationgear. And I love that one too. I had some trouble with it after 3 months and your customer service took it back fixed it and returned it to me with in 3 days. It's been a month now and is working flawless. I will always buy eagletac and always from illuminationgear.com.  Thank you for being a true caring, honest and customer orientated business. Steve S. MAR 30 2014 Your company has the best service hands down! Great customer service, fast shipping and I even received a free replacement lens for my eagle tac free of charge. I will be a customer of yours for life! Lary V. OCT 25 2013 Thank you, once gain, for some terrific advice. That is indeed a very high level of customer service you provide. Chris R. JUL 6 2013 I want to Thank You all for the great work you have done. Great service and great company! I have told all my friends about your company and looking forward on doing more business with you on future purchases. keep up with the great work. you guys are awesome! James T MAR 9 2013 Quick order processing and shipping as promised...Replies to email on Sunday...Updates after hours......Outstanding customer service!!! This has been my best online buying experience to date!I work in a service industry where we live or die by customer service so I appreciate how you have handled my order. I will definitely buy from you again and I will tell others about illuminationGear! By LB - FEB 25, 2012 your company hands down, has the fastest free shipping I have EVER experienced. Your prices were also fantastic. I WILL ABSOLUTELY be doing business with you again, and be recommending you to all my friends. It's been a pleasure and my module arrived %100 intact and perfect. I literally make a living helping small and medium sized businesses get up and profitable on the web. I don't usually write letters to businesses, with everything I have seen it takes a lot to impress me. Today I stand impressed. Excellent communication, excellent turnaround on paperwork via email and frankly, beyond excellent in order fulfillment time! Then you put the cherry on top when I opened the package and found the keychain light inside. Something extra with no fanfare, just a nice thank you... and that's perfect. Tod, it's pretty rare when I give an "A" to a web buying experience, I'm a hard grader because it's what I do for a living and my standards are pretty high. This week, however, you just earned the first "A+" I have given to any business all year! Simply outstanding. Keep up the great work and do yourself a favor- keep doing sales on the web, you have a genuine knack for it. We ship out all in-stock products/USA Orders SAME DAY (as long as funds have cleared by 4:00pm EST) - Monday through Saturday (2:30pm SAT), Excluding Postal Holidays We know - since we don't just sell these products - we use them too. We have many years of LEO Uniformed Patrol & Special Operations Duties, Search & Rescue, plus years of cycling-hiking-backpacking-camping experience, and, we are world travelers with over 90 years experience! WE DELIVER OUR PRODUCTS FAST!  w/ Delivery Confirmation, and  We ship out all in-stock products/USA Orders SAME DAY (as long as funds have cleared by 4:00pm EST) - Monday through Saturday Click here and Enter USPS Delivery Confirmation Number for update on Delivery.  International Orders require additional postage, and customs paperwork delivered in person to post office for mailing to a verified address - as such we may require 24-48 hours to process. We are not responsible for loss of Internationally shipped items due to the complexities involved with International Shipping.  In the unlikely event that product/s received is not what was expected  - within 15 days we'll gladly take it back and give Customer a full refund - less our shipping costs, or, we'll give full credit towards another item (Customer choice) - as long as product is received in original new/unused condition. (All returns must be received as shipped - with original packaging, accessories, manuals, etc) If product is defective as an AUTHORIZED DEALER for the products we sell  - we will facilitate with the Manufacturer when necessary. (NOTE: Use of tools or disassembly of product will void warranty)  Personal preferences such as LED tint, LED centering, circuit pre-flash, inductor whine, minor HA cosmetic issues, lumen output modes/levels, slight beam imperfections/artifacts, etc - which do not affect the function of the product, will not be considered defect when returning items.