ICANOTES, LLC
ANNAPOLIS, MD

ICANotes is the premier EHR for the behavioral health specialty. Behavioral health clinicians and organizations turn to ICANotes when: A mature product, ICANotes offers the only 100% fully templated EHR available for behavioral health and addiction treatment. ICANotes is ready out of the box to make your behavioral health documentation quick, comprehensive, and sophisticated enough to meet the most stringent of standards. ICANotes requires very little training because it is highly intuitive and has a clinically logical chart-centric workflow. It was developed by clinicians with a deep understanding of behavioral health. Our company is a virtual workplace with 100% of the workforce operating from their home offices throughout the U.S.. We believe customer service is our most important product. Everyone in our company started as a support team member and elevated to more complex and rewarding positions. 1-2 years customer service or help desk support experience Minimum of an Associates degree, in any health, business, or technology related field Our company is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law. Our services are supported by certified, experienced staff who are ready to help. Around 1995 Richard decided that writing the same phrases over and over was not how he wanted to spend his professional time, and that a computer could do it. Fortuitously, the salesperson at MacMall suggested he buy and teach himself FileMaker. Richard decided that if he could just push a button that put into his note, “Patient convincingly denies suicidal ideation or intent” he would be happy. ICANotes flowed from that desire. He considers the years spent using his own program during the day and adding new features or fixing bugs in the evening the best part of his career. However, an inexpertly written program and a business are two widely different things. ICANotes was a hobby until his brother Don Morgenstern and his daughter's friend Dave Fencik responded to Richard’s pleas for help. Without Don’s business savvy and Dave’s technical savvy it would still be a hobby. Without Mark Conrad the program would still look silly and run slowly. Without Courtney and Steve the company would grind to a halt. Don was raised in Rahway, New Jersey in a house with a small family business (a Medical Laboratory) attached. He started his first business (a Marina Snack Bar) at 16. Don went to Ohio State University and got an MBA at Long Island University. He then started his second business; The Library Sign Company, which provided signs to libraries across the United States. Don joined ICANotes when it seemed to have as many bugs as buttons, and his valiant service as business manager, flak catcher, and unpaid employee was instrumental in getting the company going. It was Don's insight that ICANotes is a customer service company first and software second. Also, he has an unrivaled talent for finding talented people and for insisting on unending improvement in programming, technology, reliability and, of course, customer service. Don is married, has two grown children, is a Master Gardener and has an extremely small carbon footprint due to his interest in geothermal, solar voltaic, and other renewable energy technologies and products. He lives in Annapolis, Maryland. Dave began providing advice to ICANotes while he was still in college and joined the company soon after graduating. He oversaw every technical aspect of the early company, including the all important migration from a simple, stand-alone program to an internet program based in a data center in a server farm. Dave is happiest solving technical problems, monitoring and integrating cutting edge technologies into ICANotes. Mark started to teach himself programming in 1986 after he saw a six year old make a drawing using the mouse on a Macintosh. He has worked as a consultant designing FileMaker database systems at the Dept. of Energy, Qwest Telecom, GE, and most recently a five year stint at Eli Lilly prior to joining ICANotes. ICANotes Partner Don Morgenstern had coffee every morning at the City Dock Coffee Shop where Courtney was the manager and he noticed how efficient she was and how easily she got along with customers and co-workers. He offered her a job in 2008 and was impressed that she expressed a loyalty to the Coffee Shop. Nevertheless, she accepted a part time job and quickly impressed Don, and everybody else, with the speed at which she learned, her willingness to ask questions, her perfect record keeping, and her facility with customers with support questions. After giving the Coffee Shop ample notice she joined ICANotes full time and soon became an equity partner. An avid reader, Sandy has a lifetime love of learning and embraced the potential of the internet early on. She created and operated her own e-commerce website in the early 1990’s. As someone with a fairly unique balance of left and right brain capabilities, she enjoys tackling new challenges that require both creative and analytical thinking. Consequently, her career path has included a diverse range of experiences and given her the opportunity to gain a comprehensive understanding of business operations. She is highly process-oriented and focused on continuous improvement. Sandy has a versatile background in marketing and is passionate about using online strategies and social media to achieve marketing objectives. She joined ICANotes after working for a non-profit agency that provided mental health services to traumatized children and their families. Sandy is looking forward to helping more clinicians discover how ICANotes can help address their business challenges. ICANotes is focused on helping our customers implement complete solutions for their clinical documentation, billing, and practice management needs.