I-COMM CONNECT LLC
PORTLAND, ME

i-Comm Connect was founded in 2009 in Portland, ME with a mission to transform the customer service industry. Our flagship product, TACTAL, elevates the customer experience by placing an instant call button directly on a company’s website for easy accessibility to a live representative. With strong roots in the beautiful coastal city of Portland, the company continues to be headquartered there. In 2016 the growing team added a satellite office in the heart of New York City, right next to Grand Central Terminal. TACTAL leverages another Portland, ME based company, i-Comm Connect’s flagship product, on your company’s website, mobile app, or e-marketing materials. Your customer clicks on the live call button and initiates a free VoIP call through their browser to your business. TACTAL is unique from other click-to-call solutions because it runs on a completely secure platform and uses end-to-end encryption, protecting the sensitive information of both your company and your customers. This feature allows the customer to navigate to the correct department or individual within your company, eliminating the need for interactive voice response (IVR) systems that often turn customers away.