HVAC INVESTIGATORS, LLC
CHARLOTTE, NC

We’re interested in the truth. Our primary goal is to help insurance carriers settle their HVAC claims based on the facts…and only the facts. Most of our customers share this goal too, and if they can save a little money along the way, and be an active participant in the broader mission of fighting fraud, that’s icing on the cake. About HVAC Investigators The heritage of HVAC Investigators is simple; we recognized the need for specialized investigation of HVAC equipment for insurance carriers. Prior to our service offering, claims for HVAC equipment were settled between carriers and their policy holders…without an investigation of the true cause of damage, potential for repairability, verification of market pricing and accounting for like-kind-and-quality. We made the conscious decision to focus exclusively on HVAC and refrigeration investigations, with the intention of closing the gap between the status-quo and a standardized process for addressing these types of claims. In our quest to help insurance carriers better understand the cost and complexity of HVAC claims, we developed a proven methodology to take the guesswork out of these types of claims. Our detailed assessments provide insurance carriers with the ability to settle HVAC and Refrigeration claims quickly, using our objective, comprehensive and actionable recommendations. HVAC Investigator’s service allows adjusters to close pending files faster, enabling them to be more efficient and productive. HVAC Investigators provides the skills necessary to investigate unique and complex HVAC claims and provide carriers with a way to reduce the cost of, or increase the accuracy of, HVAC claims. In doing so, we fight fraud Our HVACi operations team provides email and phone support 24/7, 365 days a year. We’re always on the case and committed to providing world-class service, quick turnaround times, and ongoing support so that you can process claims efficiently. Most important of all, we’re easy to work with! We’re interested in the truth. Our primary goal is to help insurance carriers settle their HVAC claims based on the facts…and only the facts. Most of our customers share this goal too, and if they can save a little money along the way, and be an active participant in the broader mission of fighting fraud, that’s icing on the cake. About HVAC Investigators The heritage of HVAC Investigators is simple; we recognized the need for specialized investigation of HVAC equipment for insurance carriers. Prior to our service offering, claims for HVAC equipment were settled between carriers and their policy holders…without an investigation of the true cause of damage, potential for repairability, verification of market pricing and accounting for like-kind-and-quality. We made the conscious decision to focus exclusively on HVAC and refrigeration investigations, with the intention of closing the gap between the status-quo and a standardized process for addressing these types of claims. In our quest to help insurance carriers better understand the cost and complexity of HVAC claims, we developed a proven methodology to take the guesswork out of these types of claims. Our detailed assessments provide insurance carriers with the ability to settle HVAC and Refrigeration claims quickly, using our objective, comprehensive and actionable recommendations. HVAC Investigator’s service allows adjusters to close pending files faster, enabling them to be more efficient and productive. HVAC Investigators provides the skills necessary to investigate unique and complex HVAC claims and provide carriers with a way to reduce the cost of, or increase the accuracy of, HVAC claims. In doing so, we fight fraud Our HVACi operations team provides email and phone support 24/7, 365 days a year. We’re always on the case and committed to providing world-class service, quick turnaround times, and ongoing support so that you can process claims efficiently. Most important of all, we’re easy to work with! HVACi’s desktop review service, known as “iCheck”, is an objective and easy way to verify the availability and appropriate market pricing of HVAC parts, materials, and labor – specific to the loss location. The iCheck service includes a review and breakdown of the insured’s contractor estimate, a confirmation of whether or not the proposed equipment is Like Kind and Quality with the original equipment, and a recommended settlement based on up-to-date market pricing. "The report was so impressively timely that I was worried it would not be detailed. However it was very thorough and impressively detailed, and it has exceeded all of my expectations. Cheers to the technician and all those involved who helped implement such quality service." "The information provided is exactly what we need to determine coverage. We do not have the expertise to know if a furnace is repairable or if the parts are available. Additionally, for this claim, was whether this was due to age related wear and tear or some other peril. Thank you very much!" "I've always enjoyed the service and professionalism HVACi has provided me, but my latest assignment was just outstanding. I assigned the claim around 2 pm in the afternoon and only gave HVACi a small window of time to complete, as the policyholder was having surgery the next day and the furnace was already scheduled to be replaced. HVACi was able to schedule the same day, just hours later and had the report to me by 11:30 am the next day. Now that's impressive service and why I'll always use HVACi for expert reports on HVAC matters. Thank you for making me a priority!" HVACi provides assessment for all Heating, Ventilation, Air Conditioning, and Refrigeration systems for both residential and commercial applications. Our area of expertise includes everything from furnaces, boilers, and split-systems to chillers, cooling towers, and rooftop package units. At HVAC Investigators, our aim is to make things as convenient as humanly possible. So we have several methods you can submit a claim, including a secure Adjuster Portal.