HOUSING HEADQUARTERS, INC.
VERNON HILLS, IL

Since 1997, Housing HQ has provided nationwide 24-hour emergency ALE relocation service for the insurance industry. We specialize in quickly placing your policyholders into hotels and affordable fully-furnished temporary housing after they have experienced an insured incident that makes their homes unlivable. Provide immediate hotel accommodations We firmly believe that we need to prove our value “one relocation at a time.” As a result, we treat every relocation with the utmost importance and attention to detail, saving you time and money while providing superior service to your policyholder. Thanks to that belief, our company has consistently grown through the years. We work with over a hundred insurance companies, handling claims throughout the U.S. and place thousands of families into temporary homes each year. We also pride ourselves on having a team with over a hundred years combined experience working in or with the insurance industry. Contact us today and we’ll discuss how Housing HQ can best help you meet the needs of your policyholders. We handle all the arrangements from instant hotel lodging to temporary housing rental. We provide furnishings, appliances and housewares as needed. We coordinate movein and moveout procedures and assist your policyholders with fair security deposit resolution. We even offer onsite CAT support and relocation training programs that can help your team improve customer service and cost effectiveness. In order to help you provide the best possible experience for your policyholders Provide recommendations on how to ease the transition for policyholders Explain methods for enhancing adjuster productivity and claims handling All classes are appropriate for both new adjusters just learning the ropes and veterans looking to review. We can hold the session at either our headquarters or onsite at your offices. These classes review the temporary housing process, discuss the key points from both your company’s and customer’s viewpoints, and offer the opportunity to break into groups to develop solutions for temporary housing case studies. HOW WE HELP YOU HELP THEM “My relocation specialist was always very knowledgeable and helpful.” “Everyone has been very helpful and understanding.” “My Housing specialist went above and beyond. She was great. The whole Company seems to be very organized.” “I’m extremely grateful that Housing HQ was there to help me back on my feet….” “Josh is very helpful and he is a pleasure to work with.” “Thank you for contacting me at a time when I was displaced by the tornado and at a time when I had 100 things racing through my mind after the tornado hit. Placing me in a hotel was a pretty seamless transition during my distress. Thank you for providing a roof over my head while my house was renovated. Thank you for the prompt responses via e-mail or phone. Thank you for reaching out to me and checking up on my status. Thank you for being patient as the general contractors, adjuster and insurance company worked the claim process. Thank you for being there for me during a stressful time in my life.” “The rental has been a great change for my wife and me. We love that you were able to get us out of the hotel and into the condo that was found. Everyone from Housing HQ has gone above and beyond to make sure we were taken care of! I wish that all of the other businesses were as helpful as you and your team are.” “Wow. Response time was instantaneous. I heard from Housing HQ within 30 minutes of my first call to my insurance company. My Hotel Rep was clear and professional. She got us into a hotel close to our home that is clean, had good amenities, and accepted our pets! She did these even though it was just before Memorial Day weekend when all the hotels are full. The place was perfect. Then, she checked in regularly, making sure we got in, extending the stay as was necessary, and making sure we knew when to check out. I guess the thing that I liked the most was her attitude. Helpful, explanatory, and upbeat. She’s a good one, you need to keep her.” “You guys did great job, Mike was very proactive and calling/emailing me for extensions, which I appreciate. It helps me stay on top of my files, as we all have a lot going on and it is a good reminder to check on the ALE for those clients.” “My first time using Housing HQ was this week and I have to say that your company’s prompt email communication makes me want to keep using Housing HQ.” “Recently I worked with Mike and Josh on a file and I was extremely pleased with their professionalism and good work. It was a pleasure to work with Housing HQ and I—and my insureds—greatly appreciate your work. I will be continuing to give you business!” Our full administrative staff is available during regular business hours, Monday through Friday. However, we have relocation experts available 24/7/365 to place families into hotels and handle emergency issues. Call us anytime at 866.918.RELO (7356). Speed. We already have the hotels, properties and vendors in place, so we can quickly relocate the families into appropriate housing situations. Cost efficiency. Because of the volume of business we do, our pre-negotiated agreements and our negotiation skills, we can offer you excellent rates. Time savings. We take care of the temporary housing process so you can concentrate on the many other crucial aspects of getting the family back into their home. Service. We are available 24/7/365 to take care of the adjusters’ and policyholders’ needs, making this difficult experience as smooth as possible for all involved. You should contact us for assistance as soon as you know a family will need to be out of their home for any length of time. If it is simply a 1-2 day minor repair, we can handle all of the hotel arrangements. But if it is a longer-term relocation situation, the sooner we get started, the sooner we can have the family settled in a temporary home. While we are searching for that longer-term solution, we will handle all the hotel arrangements to keep the family safe and comfortable.