HOSPITALITY EXCELLENCE, INC.
LAUDERDALE BY THE SEA, FLORIDA

Hospitality Excellence was founded in 1999 by President Roberta Nedry when she recognized a void in creating empathetic and memorable experiences in the guest services and hospitality industry. Since then, her team has grown to fulfill this demand through expertise training on a global scale, having trained over 40,000 employees, managers and students and provided guest experience strategies in over 20 industries. She assembled a team of internationally-recognized professionals who bring a variety of relevant and remarkable skills to the table. Her guest experience management leaders, advisors and faculty are passionate about the philosophy that inspires and guides the 3D Service Online Excellence program. Roberta and her team continually refine, enhance and adapt the Hospitality Excellence coursework, content, concepts and communications for their onsite and online training and consulting programs. Hospitality Excellence was founded in 1999 by President Roberta Nedry when she recognized a void in creating empathetic and memorable experiences in the guest services and hospitality industry. Since then, her team has grown to fulfill this demand through expertise training on a global scale, having trained over 40,000 employees, managers and students and provided guest experience strategies in over 20 industries. She assembled a team of internationally-recognized professionals who bring a variety of relevant and remarkable skills to the table. Her guest experience management leaders, advisors and faculty are passionate about the philosophy that inspires and guides the 3D Service Online Excellence program. Roberta and her team continually refine, enhance and adapt the Hospitality Excellence coursework, content, concepts and communications for their onsite and online training and consulting programs. Welcome to Hospitality Excellence! Hospitality Excellence features a team of consultants and facilitators around the world with unique expertise in Guest Experience Management Development, Human Resources, Culture Diversity and Training. Depending on project scope and consulting needs, these leaders add valuable experience and expertise to each client and project. Who We Are “The hospitality excellence training for managers and supervisors is a must! Roberta and her team presentation embody the true passion of guest service. As a Hotel Comptroller, the Return on Investment (ROI) for this training continues to multiply without end. Great service creates loyal customers that advertise your company, therefore increasing your company’s revenues.” “The hospitality excellence training for managers and supervisors is a must! Roberta and her team presentation embody the true passion of guest service. As a Hotel Comptroller, the Return on Investment (ROI) for this training continues to multiply without end. Great service creates loyal customers that advertise your company, therefore increasing your company’s revenues.” “The training we received from Pam Evans and the team with 3D Service was just the type of refresher MyAssist needed to help us regroup and move forward. We look forward to sharing these concepts and ideas with our new hires as well as regularly infusing the whole team with service excellence updates.” “The training we received from Pam Evans and the team with 3D Service was just the type of refresher MyAssist needed to help us regroup and move forward. We look forward to sharing these concepts and ideas with our new hires as well as regularly infusing the whole team with service excellence updates.” Explore all facets of guest service at customer experience management with best practice articles from the Hospitality Excellence team. To receive these articles on a regular basis or to request permission to publish of any of these articles, we invite you to send us an email at Hospitality Excellence would love to hear from you. Hospitality Excellence would love to hear from you.