HAYES INTERNATIONAL, INC.
DAVIE, FLORIDA

Why Hayes International: For 40 years, Hayes International has helped all types of retail, industrial, distribution and manufacturing companies to become a great deal more profitable through a program of effective inventory shrinkage control and risk management. During this period, we have worked in literally hundreds of stores, facilities/plants, and distribution centers throughout the United States, Canada, Europe, New Zealand and South America. This extensive exposure has given us an exceptional understanding of the various ways shrinkage and loss occur, as well as a wealth of knowledge regarding mistakes most often made by those who fail to make improvement. Our team of Consultants are highly qualified within the Loss Prevention and Safety areas, possess unmatched skills and expertise, and have earned a reputation that is unsurpassed in the consulting industry. Each Hayes Consultant came up in the industry, has 20 or more years of experience, and was either a Director or Vice President of Loss Prevention/Shrinkage Control for various companies during their career. We develop practical, yet creative and innovative solutions to each client’s business problems. We are recognized in the industry as outstanding expense controllers, and frequently our studies result not only in increased profits gained from more effective shrinkage/loss control, but also from reductions of unnecessary expenditures. It is our philosophy, and we have built our outstanding reputation, on the fact that we will provide each client with superior service. Because of the quality of our service we normally establish long-term relationships with those executives with whom we have worked, and that’s why Hayes International, Inc. takes special pride in welcoming and encouraging each prospective new client to check our references. We are pleased to state that over 95 percent of our new consulting projects come directly from client referrals. We encourage all prospective clients to talk with our clients, and hear first-hand about the quality of work and type of results that Hayes International has helped them achieve. The numbers are finally in and you were absolutely, positively correct that if we followed your guidelines we would obtain the number (shrinkage %) that we were looking for. I wish to go on record that of all the consultants over the past twenty-five years that have been engage by us, your analysis, documentation, guidelines, and most importantly the direction that was set forth by Hayes International paid off in big dividends! Your Inventory Shrinkage Control Analysis provided us with many excellent recommendations and shrinkage control strategies. We are celebrating what is our best shrinkage results in many years. We have implemented many of your recommendations, and continue to use your analysis to “fine tune” our loss prevention program. Our relationship with you and your fine organization has proven to be one of the most rewarding we have ever had. Our management team is greatly pleased with the inventory shrinkage improvement achieved at year-end. Hayes International’s assistance and guidance in the development of our Loss Prevention Department played a major role. The Target Store Intensive Care Program, the Passport Incentive Program, the “Yes We Can” Awareness Program, and the revamp of our Store Audit Program hit a home run! Today, we talk about multiple millions of dollars added to the bottom-line because Hayes International gave us the strong technical hands-on guidance we needed. Please add us to your long list of satisfied clients. Your work was thorough and included all pertinent areas. I thought your report was well-written; including enough detail to sufficiently describe the nature of the problem and one or more specific corrective measures. It was readily apparent from your report and from observing you work that Hayes International really cares about the company and people you are reviewing. Our preliminary inventory results are in and they are very good. This is the second consecutive great inventory, which means we have consistency and believability. As promised, you have made us heroes. There is no question on a payback from our loss prevention effort, it is both substantial and real. All I know is our loss prevention program is among the best in the country, and it’s in a large part because of Hayes International. Just one year ago our company was faced with the problem of high shrinkage and a lack of understanding and systems to deal with these losses. Hayes International’s assistance and guidance has resulted in a very commendable and significant reduction in our year-end inventory shrinkage figures. You have given us the tools and programs to assist us in dealing with this ongoing problem on our own. I am certain that whomever Hayes International works for in the future will also experience the benefits of your knowledge and expertise. For the past year our inventory shortages have improved dramatically. I would like to thank you for your help in analyzing our strengths and weaknesses and pointing us in the right direction. Without your help, we would still be floundering. We had a recent unannounced OSHA visit/review, and I am happy to report that we came out without any fines or citations. The OSHA inspector was very complimentary of our proactive Safety Program, and I thank the team at Hayes International for that! Had this visit been just a few years earlier before we had implemented our Safety Program and Audit with Hayes International, the results would have been devastating. Thank you! Our experience with Hayes International and their consulting team has been exceptional – you truly deliver what you say you will, and then some. Your participation in our Corporate Safety Committee, back-to-work program, claims reviews, and the implementation of 3rd Party Safety audits within all our locations has paid big dividends to our company’s bottom-line profits.