H2INSIGHT, INC.
TAMPA, FLORIDA

"Using H2insight has been amazing! I have worked with several different telemarketing firms and none have done what H2 has. They enable my staff to more easily focus on customers who require additional attention. Adding H2 calls to my business plan has been one of the best decisions I have ever made." Why H2insight H2insight's Customer Experience Programs provides you with efficient, continuous access to your most valuable yet untapped resource for intelligence and referrals—your customers. H2insight is an innovator in Customer Experience Management (CEM) solutions, with extensive expertise in surveys, customer calling, social review systems, POS feedback systems, and loyalty programs. We employ multi-layered methodologies including e-mail, web, mail and telephone to help you achieve your customer satisfaction goals. We consult with you on your customer experience challenges and build your program as a customized solution. Competitively, H2insight provides solutions offering the strongest value proposition available in the marketplace for Customer Experience Programs. H2insight clients have been recognized nationally for customer satisfaction, loyalty and quality. Our goal is to provide the vehicles for customer experience excellence. We build each program to suit. Our services and areas of concentration include: H2insight will be the premier brand for a new age in “customer experience” and will lead the charge by changing the core dynamic of how organizations partner with Customer Experience Management firms. Our main objective is to obtain the perceptions of your customers in a manner appropriate with your brand and unique customer experience, organize those perceptions, deliver them in a meaningful and simple to understand format and suggest methods to improve and grow. Over the last 17 years, we have helped over 3,000 organizations improve their customer experience. We have received numerous industry awards for customer satisfaction. Just as importantly, we’ve helped our clients transform enhanced customer loyalty into revenue. "Using H2insight has been amazing! I have worked with several different telemarketing firms and none have done what H2 has. They enable my staff to more easily focus on customers who require additional attention. Adding H2 calls to my business plan has been one of the best decisions I have ever made." Research indicates that most businesses believe they deliver a great customer experience, but only a small percentage of their customers agree. The gap between perception and reality is the first problem, and it can only be resolved by getting feedback and listening to it. When companies focus on this issue, we stand ready with the tools to understand and solve it. We believe in a partnership with our clients to help them understand and improve their customer experience delivery. Delivering a great customer experience is a complex undertaking, depending not only on the product offered, but on the communications, the terms of sale, the use of technology, the service, the social reviews, and in many cases, the setting in which the transaction occurs. H2insight is especially focused on proactive customer engagement—enhancing customer relationships through planned interactions, often supported by technology. Digital technology allows for interaction with your customers at more places and times, and it can also increase your knowledge about customers in real time, so you can improve the customer experience immediately. Proactive customer engagement also involves the human element. When personal phone calls can help to meet your customer experience objectives, we provide expert customer calling. Whatever your marketing objective, we understand how to use personal calling to enhance relationships with your customers. "Using H2insight has been amazing! I have worked with several different telemarketing firms and none have done what H2 has. They enable my staff to more easily focus on customers who require additional attention. Adding H2 calls to my business plan has been one of the best decisions I have ever made." H2insight Vision Statement "Using H2insight has been amazing! I have worked with several different telemarketing firms and none have done what H2 has. They enable my staff to more easily focus on customers who require additional attention. Adding H2 calls to my business plan has been one of the best decisions I have ever made." As we look to our 18th year in business, we continue to remain focused on simply providing the best overall value proposition and customer experience for our clients in the markets that we serve. We also have a renewed mission and vision as an organization. I believe that our people are truly our most valuable asset and that together our goal is to build a great business for a greater purpose. Our focus is proactive customer engagement. While technology is a critical aspect within all of our delivery mechanisms, utilizing the telephone and providing that personal touch has always been a niche and competitive strength of H2insight. As we engage millions of our clients’ customers each year, many via telephone, we have the privilege to work with hundreds of individual employees to accomplish our goals. This is both a privilege and a responsibility that we do not take for granted. We invest heavily in training, quality and the ongoing development of our team members so that we can deliver on a high level of expectations. Quality and excellence remain key core values for H2insight that are not simply words on a page. While we understand that we are not perfect, the passion and pursuit of that perfection has never been stronger than it is right now. What we hope to become and what we aspire to contribute has been cemented from our past experiences and is being reinforced through the hearts of our existing team. While we faced significant challenges during the recession, as did many of our clients and vendors, that period helped to further define who we are as an organization. Several of the primary industries we serve were the hardest hit by the economy. We survived that time and currently look ahead to yet another year of strong growth. Many have asked us how we were able to endure such a period of devastation to the target industries that we serve. I believe that it’s an appropriate time to answer this question openly. While there are a variety of tactical initiatives that we might point to for an explanation, the answer is much simpler...our reliance on our faith. We believe that God has guided our steps and has provided us with any and all of the success that we have experienced. He provided the provision for us to survive the greatest recession since the Great Depression and he has given us the ability to flourish again. God deserves the glory for it all.