GEOFFREY HEATH INC
MIAMI, FLORIDA

I am a senior leader with over 20 years’ experience building and leading customer service teams.  I have coached thousands of employees to help them achieve their best, and I have built and led dozens of teams that successfully got results.   I help companies set a customer success strategy, create a playbook and processes to be proactive and to remain focused on customers' desired outcomes. I have a growth mindset and help organizations achieve collaboration to progress rapidly. If we lead well, everyone in the company and all of its customers will benefit from great experiences.   I was involved in leading a company from the $25M to $100M mark (300 to 800 employees) in under 4 years, and the company was My expertise lies in building, scaling, and designing processes that produce a seamless customer experience. I thrive in Customer Success building processes, systems, and teams. I have implemented CRM and Omni-channel platforms, designed customer journeys, created company dashboards, and customer success playbooks. All geared towards increasing customer retention, growth, and loyalty.  I lead through creating a vision, caring and getting results to improve employee happiness. We all rely on each other to achieve greatness for our customers.  In product, operations, sales, customer service, retention, finance or any other area, we must proactively engage in great work to succeed. We all need mentors, coaches, and leaders that believe in us and push us.  In turn, customers need companies to believe in them!  It takes a growth mindset, team effort, great design and empathy to breed happiness and success in this interdependent circle of the customer experience.  - I am a senior leader with over 20 years’ experience building and leading customer service teams.  I have coached thousands of employees to help them achieve their best, and I have built and led dozens of teams that successfully got results.   I help companies set a customer success strategy, create a playbook and processes to be proactive and to remain focused on customers' desired outcomes. I have a growth mindset and help organizations achieve collaboration to progress rapidly. If we lead well, everyone in the company and all of its customers will benefit from great experiences.   I was involved in leading a company from the $25M to $100M mark (300 to 800 employees) in under 4 years, and the company was My expertise lies in building, scaling, and designing processes that produce a seamless customer experience. I thrive in Customer Success building processes, systems, and teams. I have implemented CRM and Omni-channel platforms, designed customer journeys, created company dashboards, and customer success playbooks. All geared towards increasing customer retention, growth, and loyalty.  I lead through creating a vision, caring and getting results to improve employee happiness. We all rely on each other to achieve greatness for our customers.  In product, operations, sales, customer service, retention, finance or any other area, we must proactively engage in great work to succeed. We all need mentors, coaches, and leaders that believe in us and push us.  In turn, customers need companies to believe in them!  It takes a growth mindset, team effort, great design and empathy to breed happiness and success in this interdependent circle of the customer experience.  -