GEARSCRM, INC.
NEEDHAM, MA

About GearsCRM GearsCRM is a Salesforce Gold Consulting Partner and provider of Salesforce consulting services. Clients rely on us as a trusted adviser in the selection, design, optimization, and deployment of effective Saleforce implementations. Our primary focus is on customizing Salesforce to meet our clients’ specific business needs. We also provide clients with on-going support and a range of advisory services centered on the many technologies that support sales, marketing and customer relations processes. With our in-depth business experience and technical knowledge, we help clients to implement and roll out their Salesforce initiatives for maximum business impact and ROI. The GearsCRM team is comprised of industry veterans who’ve spent years working with Salesforce. Harry Radenberg is the Founder and one of the Solutions Architects at GearsCRM. He is responsible for guiding the company’s strategic direction and managing overall operations. Harry’s background includes more than 20 years of experience in sales and marketing operations technology and over 14 years of experience with Salesforce. He has a unique ability to grasp a company’s existing business processes and to envision how those processes can be improved through automation. Harry also possesses the hands-on experience required to make those changes happen using the power of Salesforce and other related technologies. Harry formerly was VP of Sales & Marketing Operations at MedHelp, the world’s largest online health community. At MedHelp, Harry was responsible for Sales Operations, Marketing Operations, Ad Operations and Customer / Community Support. Earlier in his career, Harry was the Director of IT at IMLogic, an instant messaging security software company acquired by Symantec, where he was responsible for business applications and IT. In 2005, Salesforce recognized Harry as one of their Customer Heroes due to his responsibility in managing one of the industry-leading CRM environments. Previously, he worked with Parametric Technology Company (PTC) for five years becoming the Director of Marketing Operations. Harry managed a team of business and system analysts responsible for developing corporate strategy and determining marketing efforts as well as implementing the business applications infrastructure to empower Marketing. Sean Fielding serves as Chief Technology Officer at GearsCRM. His responsibilities include managing and providing technical oversight for all of the company’s development and integration projects. Sean’s background includes over 18 years of professional experience with Information Technology departments of large multinational corporations. He has expertise in a variety of technical areas including application design, development, business and systems architecture, business analysis, and business process improvement. Sean’s business acumen and thorough understanding of many business domains (Sales, Service, Installation Base, Human Resources, and Finance) landed him on diverse and challenging assignments where he delivered the best in class technology. Sean is passionate about his job and enjoys providing his customers with robust technical solutions that not only meet expectations but also result in process improvement, cost savings and operational efficiencies. Kathryn is the Vice President of Delivery at GearsCRM and oversees all of GearsCRM’s delivery team. She has been working with GearsCRM customers for over five years helping manage and improve their Sales and Service cloud instances. Her background in operations and data analytics, combined with her Salesforce expertise serve her well in assisting GearsCRM clients navigating through technology and process changes. Prior to joining GearsCRM, Kathryn spent 12 years in business analyst and operations roles. She has experience in Sales, Marketing, Finance and Service organizations implementing and managing business solutions in both the public and private sectors. She takes pride in being hands on while tackling business challenges. As the Vice President of Solutions, Lauren Papa is responsible for leading a team of highly skilled Solution Architects who align Salesforce’s cutting edge technology with our customer’s business needs. In this role, Lauren engages with our customers to establish a strategic Salesforce roadmap and guides the team toward execution against their long and short term visions. Throughout an engagement, Lauren works with each of our customers to ensure they feel as though they’ve entered into a true partnership and not a vendor-purchaser relationship. It is as a trusted advisor that Lauren can employ her executive vision, operational pragmatism, and creative perspective to create a wining solution. Getting her first taste of salesforce.com in 2003, Lauren has over 13 years’ experience managing and implementing salesforce.com and other Enterprise Applications. Formerly with Endeca Technologies and athenahealth, Lauren’s foundation is within the business as a trusted partner on successful operations teams. Working alongside World Wide Marketing, Sales, Services, and Support teams has provided Lauren with an arsenal of relatable business experiences from which she can pull. Since joining Gears in 2011, Lauren has been exposed to a vast array of industries, companies, processes, technology ecosystems and custom salesforce configurations. With this experience and her knack for whiteboarding, there are few business challenges that stand a chance against her solutions! Wayne Charron serves as VP of Development at GearsCRM. He oversees the internal development teams to ensure best practice coding standards, quality delivery, and case priority management for custom code projects and support. Wayne has over 25 years of experience in the IT and Software development sector as well as 20+ years of experience with developing and managing CRM systems. With a strong business background, he has the ability to translate business requirements and needs into strong technical solutions.