FUSE IT LLC
SARASOTA, FLORIDA

FuseIT is a private company founded in New Zealand in 1992. FuseIT has a history of building enterprise content management systems but our real forte is complex systems integration. Our qualified and highly capable team of professionals have proven experience in consulting, business analysis, solution architecture, software development, integration and innovation. FuseIT has provided professional services to corporations around the world. We understand how to effectively deliver services from a distance and have a developer resource network that spans the globe. We utilize a variety of technologies including SaaS (Software as a Service) and PaaS (Platform as a Service). One of our differentiators is the ability to fuse front-end web-based applications to disparate systems, often back-end legacy applications. Business value is maximized through the seamless integration of corporate websites and CRM platforms with internal lines of business systems. Our executive team use their collective industry experience to responsibly set the strategic direction of the company. As Chief Executive, Terry is largely responsible for the leadership and management of the company. Appointed as FuseIT CEO in 2009, Terry has held numerous leadership positions in New Zealand, Australia, Singapore, and London. His first involvement with FuseIT was in 2005 when his role was extending SureClose, the giant US based real estate transaction management system. During 2008, he moved to Datacraft (NZ) working on the technical challenges associated with splitting Telecom New Zealand into three core businesses. Since becoming CEO Terry has been instrumental in implementing the current strategic plan that has the company experiencing customer growth and improved profits. Elcom, a leading Enterprise .NET Web Content Management System, provides organizations with a digital platform to create engaging, Intranets, Online Learning, Websites, Portals, Social Networks and Mobile sites. Microsoft provides worldwide services spanning many fields. Partners have 24-hour access to Microsoft Support which enables FuseIT to get timely answers to complex technical questions. Philosophy Our Philosophy Our mission is to provide technology solutions that better connect our client’s businesses to their markets. One focus is supporting clients in the creation and delivery of real business value through Software as a Service (SaaS) and Platform as a Service (PaaS) technologies. What real business value does FuseIT create? By applying on-demand technology we can deliver value when business objectives and requirements direct the process. We can advise our clients on the most suitable platforms and tools to support their needs. Our engagements begin with understanding our client’s businesses and processes. Examples of business value FuseIT helps its clients to create and deliver are: Getting customers participating in product development Our 25+ years of designing software and support solutions means we have a lot of experience. Retaining our highly skilled team is key to our business. A shared vision helps clarify goals and bring conflicts and mistaken assumptions to light so they can be resolved quickly. Focus on business value We work very hard at making our client successful, both during and after the implementation. By having a shared vision of success we develop a better understanding of the business value and how success will be measured. We have a keen interest in our client’s business, the value of their current solutions and how to improve them. Our clients drive our business and their requirements drive our process. Each change should be done in the context that the product should be ready to ship at any time. At FuseIT we create niche enterprise software products so we need to recover our costs by charging a fee. With our integration product for Sitecore and Salesforce, S4S, we have a number of competing products including free and open source offerings. A potential customer is often not aware of the differences between these products and frequently query us to find out. Small to m ... We often see the word ‘Enterprise’ used flippantly. Fine if you are talking about a fictitious starship but dangerous when talking about software. Enterprise software may have the same features as software developed for small businesses but it is (or should be) written in a completely different way. If you are not sure, consider what you need from your software: Performanc ... uses Sitecore Email Experience Manager (EXM) to email customers inviting them to visit the company website. S4S includes the M4S module that instantiates selected Salesforce objects to a local MongoDB instance. This allows you to access CRM data even if Salesforce is offline. M4S helps reduce the number of API calls to Salesforce and improves access performance. If the mapped object is a Salesforce lead or contact, Sitecore analytics, and personalization data can also be pushed, with the form data, so a complete picture of visitor behavior is visible and reportable in Salesforce (see the following section. This greatly helps preparation and increases sales confidence when making the introductory call. Even better, operators can edit the data in Salesforce S4S provides powerful lead qualification - the level of engagement on the website is surfaced in the Salesforce See the following videos to help you understand how S4S works: Briefly, they have very different approaches to data integration to your business needs, network infrastructure, transaction volumes, data recency and support requirements all factor into your decision. At FuseIT we see S4S as the enterprise solution, already fully proven by very large customers and tested with large data volumes. Technically the products are fundamentally different, S4S transacting data in real time while Sitecore Connect replicates data using synchronization processes. S4S has many OOTB features that quickly get new customers up and running whereas Sitecore Connect requires more developer input to create and configure the required functionality.