FRONTLINE CALL CENTER, LLC
BELLINGHAM, WA

FRONTLINE CALL CENTER, LLC is a Florida-based company that provides comprehensive call center solutions tailored to businesses of various sizes. Established on December 20, 2010, and incorporated in Washington with its mailing address at 337 Cascade Lane, West Palm Beach, FL 33404, US, Frontline Call Center offers services ranging from basic contact handling by dedicated agents to blended team arrangements incorporating both company personnel and professional call center representatives. The company facilitates cloud-based communication software setups enabling seamless integration of in-house support teams into a virtual call center environment. With an emphasis on customization during the onboarding process, they ensure that the branding, culture, and specific business needs are embedded in all interactions. Their services are complemented by 24/7/365 operations to cater for international client requirements at no extra cost. Frontline Call Center boasts a versatile communication channel provision encompassing inbound and outbound calls, emails, chat, SMS, and social media support. They further enhance customer care with their sophisticated Interactive Voice Response systems and outsourced language interpretation services, making global communications smooth and effective. Their CRM integration capabilities provide valuable insights for business growth by tracking call dispositions and customer interactions. The company offers a variety of phone number options, including hosted numbers and toll-free services across regions. Frontline Call Center's agent training harnesses an innovative 'Community' platform that enables efficient, script-free customer engagement and high first-call resolution rates through real-time information access. Additionally, they offer light fulfillment services from their Friday Harbor, WA location for minor logistical operations. The company's leadership, consisting of Jill M Blankenship as Chief Executive Officer and Don J Jones as CFO, oversees its diverse service offerings with experienced Account Managers who engage directly with clients via advanced monitoring tools and secure communications. Operating under Florida registration, Frontline Call Center is poised to support customer care needs across varied industries with professionalism and adaptability.