FIVE9, INC.
SAN RAMON, CA

Five9, Inc., founded in 2001, is a prominent provider of cloud contact center software based in San Ramon, California. As part of the industry's forefront, Five9 has spearheaded digital transformation within contact centers since the advent of internet-based solutions. The company consistently innovates and adapts to meet evolving customer service demands. In its mission to enhance customer experiences, Five9 conducted an inaugural Customer Service Index survey revealing key consumer expectations in digital interactions. Five9’s strategic alliances include collaborations with industry leaders like lululemon, which leveraged the platform to manage holiday demand effectively through a cloud-based contact center solution. The company's robust capabilities in agent performance and customer experience management are enhanced by partnerships with firms such as Calabrio, focusing on analytics for operational insights. The firm has distinguished itself through successful growth initiatives, receiving recognition from Inc. Magazine twice as one of the fastest-growing US companies. Five9 is also recognized for its Summer Release updates, continuously refining their cloud contact center offerings. The company expanded further with the acquisition of SoCoCare to integrate advanced social and mobile customer care elements. Five9 became a public entity following its successful IPO on NASDAQ in April 2018, underlining its significant market position within the industry. The leadership spearheaded by Executive Chairman Mike Burkland underscores Five9's commitment to innovation, with strategic growth plans implemented since his tenure beginning in 2008. Under his guidance, and supported by a robust team of leaders including David Welsh and Michael J. Burdiek in board roles, Five9 aims to remain at the cutting edge of contact center technology. The company is officially registered under Florida Models as 'F14000002797', incorporating on June 27, 2014, with its primary office located at 3001 Bishop Dr., Suite 350, San Ramon, CA. It maintains operations across various touchpoints, supported by multiple contact numbers and a main website (five9.com) for further inquiries or engagement. For more detailed investor information, Five9’s last annual report was filed on April 15, 2024.