FELTON CONSULTING LLC
LOXAHATCHEE, FLORIDA

We have a pretty simple philosophy when it comes to the quality of service we provide our clients: We are consumers too, and we will provide you the same high level of competent and friendly service we would expect from someone providing a service to us. Recognizing technology equipment and services are often thought of as a commodity, Canaan Technology differentiates itself by providing our clients with an exceptional experience. We have a team of smart people with a passion for technology; offer products with a proven track record; and urgently respond to all requests for service. These principals guide our growth and highlight the excellent rapport we have with our clients. Canaan Technology is a solution provider, not a hardware or software retailer. We do not represent the interests of a particular manufacturer, we represent you. We will take the time to understand your needs before we propose a change. Since problems do happen, our Helpdesk (Telephone and email Support) and Service Department (Onsite at your office or home) is available to respond to your needs 24 hours a day, every day of the year. We have a pretty simple philosophy when it comes to the quality of service we provide our clients: We are consumers too, and we will provide you the same high level of competent and friendly service we would expect from someone providing a service to us. Recognizing technology equipment and services are often thought of as a commodity, Canaan Technology differentiates itself by providing our clients with an exceptional experience. We have a team of smart people with a passion for technology; offer products with a proven track record; and urgently respond to all requests for service. These principals guide our growth and highlight the excellent rapport we have with our clients. Canaan Technology is a solution provider, not a hardware or software retailer. We do not represent the interests of a particular manufacturer, we represent you. We will take the time to understand your needs before we propose a change. Since problems do happen, our Helpdesk (Telephone and email Support) and Service Department (Onsite at your office or home) is available to respond to your needs 24 hours a day, every day of the year. Canaan Technology specializes in serving the needs of small-to-medium size businesses (SMB’s) and Private Residences. You will know your technician’s name, phone number and email address. He or she will be clean cut, polite, and personable. Small Businesses We are a Small Business too, and understand you don’t want to pay a full-time salary for part time work. When you partner with Canaan Technology you have access to Computer, Network, and Telephone System Experts in a matter of minutes (or less if you put us in your speed-dialer). We won’t put you on “perma-hold” or “research” a problem until you forget why you called. We will “own” your problem and see it through to resolution. If you “stump” us, we will kick it up to another level — even if it means calling in help from others in our industry. Canaan Technology is recognized as an authorized reseller, partner, and service provider by companies you are already familiar with including… David founded Canaan Technology in 2001 with several guiding principles: provide clients with an exceptional experience; offer products with a proven track record; hire smart people with a passion for technology; and organically grow through referrals and partnerships. We adhere to these guiding principles today, just as we did in 2001. Perhaps a bit of both luck and misfortune, Hilary was with David when it all started back in 2001 when he decided to start Canaan Technology. Hilary agreed “Canaan Technology” had a nice flow, designed the first company logo (long since retired), and helped find our first office space. No, this is not a place holder. We are actively looking for a Desktop Support Technician. You must have a minimum of 2 – 3 years prior full time experience providing IT support. Canaan Technology provided IT litigation support in connection with a dispute where nearly all of the critical records were in electronic form. Their services were timely, accurate and cheerful and provided great value for the client — we won the case with their help. David and his team at Canaan are excellent on so many levels. David is extremely knowledgable, he is willing to work after hours to solve a problem, and follows up afterwards to make sure things are working as planned. I have found no one more knowledgable about Avaya, Sip Trunking, or Sonic Wall than David and I have no doubt that his team can provide excellent support with other general IT issues as well. Thanks for all your great help. I love your team of people and look forward to working with you more in the future. Canaan Technology helped us with our wifi network. David was very professional and provided us with the perfect solution to meet our needs. When I needed some follow-up support, Canaan was accessible and responsive, and the tech I spoke to explained everything to me in non-technical terms. Chief Financial Officer, Children's Clothing Company Excellent people and superior customer “care” in the truest sense of the word. Much needed in our fast-paced tech world — both know-how and practical advise was offered. HIGHLY RECOMMEND this company. Our Helpdesk is available 24 hours a day, every day of the year.