FBT SOLUTIONS LLC
JUPITER, FLORIDA

WHY FBT SOLUTIONS At FBT Solutions we offer quality customized Customer Care solutions at highly competitive rates. We will work with you and your team to develop and implement cost effective solutions that fit, and anticipate, your needs. Once your company has made the decision to outsource part, or all, of your customer care needs, you want to get started and be up and running in the shortest time possible - FBT Solutions has a large pool of available agents standing by. With a management team that brings over 30 years of experience in Business Process Outsourcing and Call Center Management, FBT Solutions has the expertise to make your customer care program a success. Our three different call center locations offer a combined capacity of over a 1,000 seats, making us able to scale with you as your need for customer care agents grow, without any interruption in service. Our managers use a “Push and Pull” approach when coaching and training agents. The “push” approach when managers need to motivate agents to be more aggressive or assertive. The “Pull” approach when managers notice that agents have everything under control and does not need as much guidance. This approach guarantees that we receive the greatest amount of productivity out of each individual agent. All our offices subscribe to three different Internet Service Providers, guaranteeing that we will not see a drop in bandwidth at any time. All lines are leased line Internet Connections with at least 50mb of dedicated bandwidth per connection, bringing our total up to 150mb of dedicated Internet Service. WHY FBT SOLUTIONS At FBT Solutions we offer quality customized Customer Care solutions at highly competitive rates. We will work with you and your team to develop and implement cost effective solutions that fit, and anticipate, your needs. Once your company has made the decision to outsource part, or all, of your customer care needs, you want to get started and be up and running in the shortest time possible - FBT Solutions has a large pool of available agents standing by. With a management team that brings over 30 years of experience in Business Process Outsourcing and Call Center Management, FBT Solutions has the expertise to make your customer care program a success. Our three different call center locations offer a combined capacity of over a 1,000 seats, making us able to scale with you as your need for customer care agents grow, without any interruption in service. Our managers use a “Push and Pull” approach when coaching and training agents. The “push” approach when managers need to motivate agents to be more aggressive or assertive. The “Pull” approach when managers notice that agents have everything under control and does not need as much guidance. This approach guarantees that we receive the greatest amount of productivity out of each individual agent. All our offices subscribe to three different Internet Service Providers, guaranteeing that we will not see a drop in bandwidth at any time. All lines are leased line Internet Connections with at least 50mb of dedicated bandwidth per connection, bringing our total up to 150mb of dedicated Internet Service.