FBT SOLUTIONS LLC
JUPITER, FLORIDA

FBT SOLUTIONS LLC is a prominent player in the business process outsourcing (BPO) and customer care solutions industry. Located in Jupiter, Florida, this company excels in providing high-quality, customized customer care services tailored to meet specific client needs at highly competitive rates. With over 30 years of collective experience across its management team in BPO and call center operations, FBT Solutions is adept at integrating customer care programs efficiently. The firm boasts a substantial infrastructure with three call center locations combined, offering the capacity for over 1,000 agent seats. This extensive setup enables seamless scaling as per client needs without disrupting services. Notably, their adaptive 'Push and Pull' coaching methodology further enhances individual agent productivity by providing either intensive guidance or allowing autonomy based on performance needs. To ensure consistent service delivery, FBT Solutions ensures robust connectivity through subscriptions to three different Internet Service Providers. This strategy guarantees a total of 150mb of dedicated bandwidth via leased line internet connections to prevent any service interruptions. Founded in November 19, 2014, under Florida's LLC regulations with the filing number L14000179036, it stands as a well-regulated entity with Brittney Foad and Amanda Foad at the helm as authorized members. FBT Solutions demonstrates commitment by continuously improving its offerings and maintaining transparency through diligent reporting, as seen in their last annual report filed on March 5, 2024. The company can be reached at (844) 422-5532 or through its website, fbtsolutions.com.