FBT SOLUTIONS LLC
JUPITER, FLORIDA

FBT Solutions LLC is a well-established name in the business process outsourcing and customer care industry, based out of Jupiter, Florida. With a strong focus on delivering top-notch customized customer care services at very competitive rates, they have built a reputation for quality over their years in operation. The company benefits from the collective 30-plus years of expertise that its management team brings to BPO and call center environments. This wealth of experience allows FBT Solutions to efficiently integrate customer care programs tailored to specific client requirements. Their operational capacity is robust, with three strategically placed call centers providing room for over a thousand agent seats. This extensive infrastructure supports clients' needs as they grow without causing disruption to ongoing services. A standout feature in their approach is the 'Push and Pull' coaching methodology which boosts productivity by offering either intensive guidance or encouraging independence based on individual performance metrics. To maintain uninterrupted service, FBT Solutions has wisely invested in three distinct Internet Service Providers, ensuring a reliable bandwidth of 150mb through dedicated leased lines. This foresight ensures clients experience no downtime. The company's inception dates back to November 19, 2014, and it operates under Florida’s LLC regulations with the filing number L14000179036. Brittney Foad and Amanda Foad lead with authority within this organization. The firm is committed to transparency and continuous improvement, as evident from their last annual report dated March 5, 2024. For those interested in reaching out or learning more about their services, FBT Solutions can be contacted at (844) 422-5532 or through their website, fbtsolutions.com.