ESCALLATE, LLC
CANTON, OH

As a licensed debt collection agency, Escallate actively serves over 500 clients nationwide. Our tiered pricing approach is unique, often 25-50% lower than many of our competitors! Let Escallate take your debt collection results to a whole new level. Our Extended Business Office (EBO) services include … "The Patient Aftercare Follow-up Call service provided by Escallate's EBO Services Team has been tremendous! The data they generate is very useful for providing feedback to all our staff. It helps us make our care to the patients that we serve even better. In addition, the staff at Escallate are professional in the manner in which they call patients back, and on an administrative level as well." "Escallate handles a tremendous volume of accounts for our ER Doctors. Their expertise on our difficult to collect accounts is outstanding. We could not achieve our goals without them." “Our Business Development Representative is not the typical "aggressive" sales person. He is someone that will be there to assist as much as you want or as little as you want. The Escallate Client Services team through the Web Portal is excellent." “Our Business is in Our Name! Over 1 million calls processed per month!” Escallate’s operations are located in a secure 38,000 sq. ft. facility in North Canton, Ohio. This facility has both battery and 24/7 diesel generator backup. Escallate currently has the capacity to house 160 Contact Center representatives, plus associated administrative / support personnel. Escallate is a member of ACA International (formerly known as the American Collectors Association), the Healthcare Financial Management Association (HFMA), and the Healthcare Billing & Management Association (HBMA). Our management team has a tremendous amount of experience – much of which gained within Fortune 1000 companies – in Contact Center Management, Accounts Receivable Management, Business/Systems Consulting, Information Systems Application Development, Training and Quality. All of our representatives have been background checked. Each new hire is trained in the use of our dialer, call scripts, and various support systems (Intranet, etc.), as well as trained in federal and state regulatory compliance (e.g., HIPAA, TCPA, FDCPA, FCRA, etc.) before making/taking a call. Quality Audits and measuring key performance indicators (KPI’s) are performed monthly. These measurements are then utilized in monthly contests, our monthly Incentive Bonus program, and in annual performance / merit increase appraisals for our representatives. “Escallate’s Milestones in 2016!” Escallate’s Healthcare Debt Collection: Serving Clients Nationwide Since 1998. Founded in 1939, ACA currently represents 230,000 plus credit and collection industry employees. ACA establishes ethical standards for this industry, and communicates to businesses, policymakers and consumers the value derived from credit and collection industry services. As a licensed debt collection agency, Escallate actively serves over 500 clients nationwide. Our tiered pricing approach is unique, often 25-50% lower than many of our competitors! Let Escallate take your debt collection results to a whole new level. Our Extended Business Office (EBO) services include … "The Patient Aftercare Follow-up Call service provided by Escallate's EBO Services Team has been tremendous! The data they generate is very useful for providing feedback to all our staff. It helps us make our care to the patients that we serve even better. In addition, the staff at Escallate are professional in the manner in which they call patients back, and on an administrative level as well." "Escallate handles a tremendous volume of accounts for our ER Doctors. Their expertise on our difficult to collect accounts is outstanding. We could not achieve our goals without them." “Our Business Development Representative is not the typical "aggressive" sales person. He is someone that will be there to assist as much as you want or as little as you want. The Escallate Client Services team through the Web Portal is excellent." If you received a Collection Letter or Call from Escallate,