ENGHOUSE INTERACTIVE INC
PARAMUS, NJ

Enghouse Interactive, Inc. is a globally recognized provider of customer interaction management solutions, headquartered in Paramus, NJ, with roots originally established as SynTellect, Inc. in Delaware. Founded on April 11, 1988, and operating under Florida state registration with filing number P18779, Enghouse Interactive develops and deploys an extensive portfolio aimed at enhancing service productivity and operational efficiency for organizations worldwide. The company’s solutions encompass omni-channel contact center platforms, self-service options, attendant operator consoles, and workforce optimization tools. Uniquely positioned to offer complete solutions from a single vendor due to its vast product range, Enghouse Interactive supports both traditional premise-based deployments and modern cloud solutions, including private, public, community clouds, or hybrid setups. Enghouse Interactive is noted for pioneering the first true cloud-based contact center solution in the market. The Cloud Contact Center (CCSP) stands out with full multi-tenancy capabilities as standard and has gained acclaim for its straightforward deployment process, adaptable integration options, and extensive feature set, making it a favored choice among leading telecommunication service providers globally. The company’s achievements include successful collaborations such as the partnership with Genband to extend Genband's enterprise contact center ecosystem. Furthermore, Cloud Contact Center Platform version 7.2 introduces improved usability features and integrations like the Gadget API and connectivity for Skype for Business. Recently, Enghouse Interactive has been instrumental in enhancing service delivery in various sectors, such as aiding Partner Colorado Credit Union to elevate their member experience and deploying cloud contact center services for Louisiana’s Workforce Commission Office of Unemployment Insurance. This deployment enables approximately 150 agents within LWC UI to leverage advanced technology for improved citizen interaction and support. As an equal opportunity employer, Enghouse Interactive remains committed to accessibility in hiring and ensures all employment considerations are inclusive, adhering to EEO rights under federal law. The firm continues to expand its global footprint, with a corporate presence that includes executives like Stephen Sadler (CEO) and Rob Medved (CFO), steering it towards further innovation within the customer interaction solutions sector.