ENGHOUSE INTERACTIVE INC
PARAMUS, NJ

Enghouse Interactive, Inc., based in Paramus, NJ, is known for its customer-focused interaction management solutions on a global scale. This company began as SynTellect, Inc. back in 1988 in Delaware and now operates under Florida's state registration with the number P18779. Over three decades, Enghouse has developed a comprehensive suite of products aimed at boosting service efficiency and productivity for businesses worldwide. Their offering includes all-in-one solutions for omni-channel contact centers, self-service systems, operator consoles, and workforce tools-all designed to be flexible enough to fit both on-premise and cloud-based deployments. They pride themselves on being able to provide comprehensive solutions from a single source, supporting private, public, community clouds, or hybrid environments. One of Enghouse's standout achievements is the creation of the first full-fledged cloud-based contact center solution in the industry. Their Cloud Contact Center (CCSP) platform has revolutionized the field with its multi-tenancy features as a standard, making deployment easy and offering seamless integration options along with an impressive list of features. Because of this versatility and capability, it’s become the go-to choice for top telecommunication service providers around the world. Collaborations like their partnership with Genband demonstrate Enghouse's ability to extend its ecosystem effectively. Their latest Cloud Contact Center Platform version 7.2 enhances usability with new integrations such as the Gadget API and connects with Skype for Business, further showcasing their innovation drive. Beyond technology development, Enghouse has significantly impacted various sectors by improving service delivery. For instance, they've helped Partner Colorado Credit Union to enhance member experiences while also rolling out cloud contact center services for Louisiana’s Workforce Commission Office of Unemployment Insurance-a move that empowers around 150 agents with advanced tools for better public engagement. As an equal opportunity employer committed to inclusivity and adherence to federal EEO laws, Enghouse extends its diverse reach through a strong corporate team including leaders like CEO Stephen Sadler and CFO Rob Medved. The company continually pursues new avenues in the customer interaction solutions domain, marking itself as an innovator in both technology and service excellence.