ECE CONSULTING GROUP INC
NORTH MIAMI BEACH, FLORIDA

We are the call center experts, with over helping call centers reach their potential. Entrepreneur and business executive with a proven track record of success in both domestic and international call center and BPO industry. Expert in sales process engineering, sales training, CRM, quality assurance, and onshore and offshore outsourcing. Recognized innovator in the industry with extensive relationships in the global outsourcing space. Has functioned as President, COO, and CIO of major call center companies, including founding and running a call center as President/COO for thirteen years. Marta has founded and managed several successful companies and brings with her extensive expertise in management, legal and operations to deliver to ECE’s clients a single point of contact where they find state-of-the-art performance and revenue enhancing services. Marta has over 15 years’ personal experience in her field. She is committed to making sure that every ECE client gets the maximum value from each engagement. We are the call center experts, with over helping call centers reach their potential. Entrepreneur and business executive with a proven track record of success in both domestic and international call center and BPO industry. Expert in sales process engineering, sales training, CRM, quality assurance, and onshore and offshore outsourcing. Recognized innovator in the industry with extensive relationships in the global outsourcing space. Has functioned as President, COO, and CIO of major call center companies, including founding and running a call center as President/COO for thirteen years. Marta has founded and managed several successful companies and brings with her extensive expertise in management, legal and operations to deliver to ECE’s clients a single point of contact where they find state-of-the-art performance and revenue enhancing services. Marta has over 15 years’ personal experience in her field. She is committed to making sure that every ECE client gets the maximum value from each engagement. I need a company that can help me outsource where it makes sense, optimize internal resources where that's more beneficial and help me ECE provides the only end-to-end call center performance optimization solution proven to dramatically improve results in sales, customer care, finance, technical support, lead generation, recruiting and any other business process. Our solution will not only increase your agents' performance, but it will also motivate and inspire them. We are the call center training experts, with over fifteen years of experience helping call center teams reach their potential.