EAST HILL PROPERTY MANAGEMENT, LLC
CHADDS FORD, PA

We are at the core, customer experience managers. We exist to help people, to make their lives better, and to do so with a positive attitude. A cheerful attitude and a willingness to help are everything. Too many times in this industry community managers act like they are serving a life sentence. At East Hill we are joyful because we are people helping people. It feels good helping and it is so simple to help others because we enjoy what we do. That is the experience we want to share with our clients. With over 100 years of combined property management experience, our approach, knowledge, and customer focus has helped make East Hill Property Management the premier property management company in the Tri-State area. We, at East Hill, strive to maintain the highest levels of professionalism, integrity, honesty, and fairness in our relationships with our clients. To Provide Value and Exceed Expectations We are engaged in a highly competitive industry. Our survival is dependent upon our ability to produce superior results and a unique customer experience. We know we’ve done a good job when a customer hires us again or refers our service. Experience the East Hill Property Management Difference Steve has 27+ years of experience working in the technology industry and almost a third of that time was spent specifically in the residential property management industry. Steve started in the industry on the business partner side and is a tremendous asset to East Hill because he understands both sides of the industry. Steve served as Vice-President of one the industry’s major accounting software providers and was recognized for his integrity and accountability while in that role. As the Operations Manager, Steve has brought his technology experience to East Hill and just recently transitioned them over to a cloud based organization. Arguably East Hill now has the best data integrity and disaster recovery plan of any of our competitors. Steve is an active member of the Community Associations Institute both locally and nationally. He has given presentations to multiple local chapters and has been a featured presenter at two of the last three national CAI shows. While on the business partner side, Steve lead the way for his entire software organization to become an Educated Business Partner. Steve holds a Bachelor Degree in Business Administration from Cabrini University (Cum Laude). He is the proud father of two grown sons and he has been happily married for over 30 years. When not working Steve serves as an assistant high school lacrosse coach and he also enjoys playing with his black lab, Cooper. At East Hill Property Management we are committed to not on the communities we serve but the community as a whole. We are proud to partner with local corporations, foundations, organizations and individuals who share our passion for giving back to their communities. At East Hill we do business with people and those relationships matter. Our first priority is to build dependable relationships with the residents we serve, and we do this through timely responsive communications. We are committed to having a senior team member accessible to each of our communities. East Hill offers a variety of methods for contacting us directly on non-urgent requests and comments. Please feel free to call or email your property manager or the East Hill business office directly. For requests of a more urgent nature, we offer a service hotline number available to our residents only. Our Relationships with business partners and suppliers for the communities we manage are an integral part of our team. We couldn’t provide our premier service owner’s expect without them. to provide secure, auditable financial transactions. In addition through East Hill, they provide HOA loans, a personal banking specialist for each community, and secure on-line access to the accounts. Caliber is an accounting software product with Homeowners can perform a number of tasks in the Caliber Web Portal View their account, add, edit, and delete Email addresses and phone numbers, updating their mailing address (with appropriate permissions), updating date of birth, changing their password, and setting mailing preferences are the primary tasks that are available to homeowners. Doing Business with East Hill Communities Our partners, vendor, and supplier relationships are a valuable part of the East Hill Property Management team. We offer direct access through our vendor portal which provides superior interaction and communications between East Hill, our community managers, buyers, and vendors in order to eliminate phone calls and so that our vendors receive their payment faster. Successful vendor relations allow us to service our association clients more efficiently. This vendor portal enables the submission of invoices and the exchange of critical information within Active Pay thus accelerating the AP approval process, which also improves your cash flow and fosters a positive vendor experience. If you would like to submit bills electronically, please use this email address: East Hill is a property management company that understands the meaning of the word community