DP WIZARDRY, INC.
TALLAHASSEE, FLORIDA

provided with the . Conceived and developed a new mission critical ISP customer support help desk and time-reporting system. This system provided information to support staff scheduling and career development. Importantly, it achieved dual goals of cost containment and revenue enhancement through reduction of dissatisfaction induced customer turnover. Programmed custom enhancements to increase the security aspects of derivative algorithm which two-way encrypted sensitive customer data such as passwords and credit card information. Studied engineering manuals provided by a number of cable and wireless equipment manufacturers in order to create provisioning interfaces to their respective systems. Mortgage loan servicing company owned by Equitable Co. Managed application development (first as a contractor and then as an employee) of a financial servicing company during a period where business volume doubled every four months. Hands-on programming efforts a key factor in the successful growth of the firm. Designed system and procedure enhancements to regain control of critical cash management activities together with the CFO and Vice-President - Auditing. Communicated daily with internal and external customers located across the country in order to satisfy ad-hoc information requests. Prior to 1990: programming career progressed through ever increasing responsibility and leadership roles as an employee and a consultant encompassing a wide range of business applications (payroll/human resources, accounts payable, market research support) primarily utilizing batch