DIGIUM, INC.
HUNTSVILLE, AL

Digium Our vision is a world based upon open communications. Our mission is to transform the way businesses acquire and operate their communications systems through the application of open source software. Digium’s history is rooted in a desire to open up the most advanced and flexible business communications technologies to organizations of all sizes. For nearly two decades, Asterisk, the open source toolkit, has empowered developers to design and build their own telephony applications in a way that best fits the goals of their organization. Asterisk was developed by Mark Spencer, and born out of his need as a small, start-up entrepreneur to find an affordable communications solution. Using Linux, Asterisk was built as an alternative to expensive phone systems that were based on proprietary hardware and inflexible software. Asterisk quickly grew into the leading open source telephony project, putting a more powerful communications solution into the hands of businesses, nonprofits, governments and communities around the world. Asterisk has served as the catalyst for the idea that powerful communications tools should be accessible to individuals and to organizations of all sizes, and is the starting point for creative, near-limitless communications options in business and beyond. of these Digium product and service offerings: Digium Events & Webinars Stay up to date with the latest Digium events. Sign up for webinars and demos to learn more about why your business should choose Digium and Switchvox products. Contact Digium Sales Do you need additional information or have questions about Digium products, services or solutions, and need to speak to someone in Sales? Call us directly or complete the following form and someone will contact you as soon. With visibility into call queues, you can see who is handling calls and who is available to take calls, increasing the productivity of your agents. Because they are handling more than phone calls, you'll want one system that lets you manage calls, chat, email and more. You’ve likely experienced an IVR if you’ve called a business or organization and heard something to the effect of: "Thank you for calling [Company Name]. If you know your party's extension ..." With on demand or scheduled reports, you can get graphs and statistics on call volume, average wait times, call performance, etc. This allows you to know how to route calls during off-hours or how to appropriately staff your business to handle the call volume. With access to the data, you'll be able to monitor the trends that are affecting your business, so you can make corrections and manage your business more effectively. One important aspect of running a call center of any size is the importance of being able to see the real-time status of individual call center members. It’s important for the rest of the team to know whether individuals are on the phone or otherwise unavailable. It saves time and makes the call center team as a whole more productive. A good call center app should let each member set his/her own presence, log in and out of a queue, and even leave a note about when they’ll return. VoIP Phone Systems to Power Your Business