DIAL INTERACTIVE INC
LENEXA, KS

Discover Dial Interactive DI provides Contact Center Consulting Services focused on Strategy, Technology, Route IT and Optimization for industry leaders. DI was founded by Don Sutton and Phil Grosdidier in 2001. All DI personnel have 20+ years of telecommunications, consulting and technology experience. We are passionate people who help enterprise companies strategically plan, build and optimize their contact centers. DI can help enhance the customer’s experience, meet company objectives, elevate the value of your investments and produce quantifiable and tangible business ROI. It’s a complex world out there. The growing disconnect between the business and IT is getting even more challenging. DI understands and is passionate about both. In addition, legacy systems and new technology don’t always see eye to eye. Simply put, we connect these many diverse complex parts together. Whether you have an existing contact center in need of an upgrade, or you are an organization who is tired of outsourcing your contact center needs and would like to add those capabilities in-house, Dial Interactive can help you make it happen. Dial Interactive is a quality driven company that is TL 9000 R5 / ISO 9001 :2008 Certified Discover Dial Interactive DI provides Contact Center Consulting Services focused on Strategy, Technology, Route IT and Optimization for industry leaders. DI was founded by Don Sutton and Phil Grosdidier ... Company History – Dial Interactive, Inc. (“DI”) was founded by Don Sutton and Phil Grosdidier in 2001. Don and Phil are active in the firm performing the Chief Systems and Solution Architects ... DI delivers contact center services across all industries and client environments, from small to large. Understanding business and technology is a unique vantage point DI embodies every day. Practical experience, problem-solving, diverse environments, complex business problems and technology platforms makes for a fairly intense day. This world we live in is not so simple, is […] Let Us Help You Get Started! Your marketing department has done a great job getting a new prospect to contact your company, but now is when the heavy technology lifting starts with the use of our OmniChannel solution. Was the prospect journey mapped out correctly for your contact center agent to correctly speak with the prospect? Does your agent know that this prospect sent 3 emails, had 4 chat sessions and there were 4 post to social media before the prospect called in on the voice channel today? This is why the correct OmniChannel integration is so important to business today. The OmniChannel solution needs to be based on your company’s requirements, cloud /premise or hybrid based, with a solution dependent on the existing or future unified communication enviorment. The goal is to align your system to the correct technology for your organization based on an assessment and find the right solution for you. Next Step is to perform the requirements analysis with the business stake holders and the end users. This task will require interviews, analysis of all communication data. Based on the results of the current environment analysis and requirement analysis the DI team will perform a technology gap analysis and prepare a Omnichannle road map to provide your customer and agents a pleasant experience. If you have a need for assistance in your contact center we can help. Do you need help with increased operational efficiency or implement complex solutions? DI can help. Call us today to discuss how we can help solve any pressing issues you are facing in your customer service center. Dial Interactive, Inc. Understanding business and technology is a unique vantage point DI embodies every day. Practical experience, problem-solving, diverse environments, complex business problems and technology platforms makes for a fairly intense day. This world we live in is not so simple, is it? At DI, our goal is to help provide recommendations that are smart and use resources wisely that can help your business transform and enable improvements that pay immediate results to the bottom line. Discover Dial Interactive DI provides Contact Center Consulting Services focused on Strategy, Technology, Route IT and Optimization for industry leaders. DI was founded by Don Sutton and Phil Grosdidier ... Company History – Dial Interactive, Inc. (“DI”) was founded by Don Sutton and Phil Grosdidier in 2001. Don and Phil are active in the firm performing the Chief Systems and Solution Architects ... DI delivers contact center services across all industries and client environments, from small to large. Understanding business and technology is a unique vantage point DI embodies every day. Practical experience, problem-solving, diverse environments, complex business problems and technology platforms makes for a fairly intense day. This world we live in is not so simple, is […]