DAN JOY, INC.
HOLLYWOOD, FLORIDA

a. BLOCKED: Your email tool or Internet Service Provider (ISP) may be blocking / preventing you from traveling the test invitation link when you click on it to start the Screening Test. Some web-based email systems (e.g., Hotmail, Yahoo, AOL, Live, cable / phone company web email, etc.) may block the web links embedded in an email, by default. However, if you change the settings / preferences of your email tool, the link may work just fine. You may also "Right-Click" on a link then choose "Open" to make it work. Or, simply Copy and Paste the entire hard-coded test invitation link (the second link in your test invitation email; it starts with "https://") into your web browser and press <Enter>. It will work. It is just one long link even if it appears broken into two lines; please copy and paste it in its entirety, starting at and including the "https://". b. TEST FROZE / STOPPED: If the test seemed to freeze or lock up while you were taking it, you may have lost your Internet connection momentarily. Wireless Internet connections seem to be more susceptible to this than hardwired connections, especially during inclement weather (heavy rain, snowfall, thunderstorm, lighting, etc). Re-start the test IMMEDIATELY (before it expires or times out) by clicking again on the link in the original Screening Test invitation email (or by re-entering your credentials for a Final Test), and the system will let you pick up where you left off. You will NOT have to answer the same questions again. However, you must re-start the test immediately, BEFORE it expires or times out. A hard-wired Internet connection is recommended (not wireless); test your connection by visiting some other website. If you are unable to re-start the test because it has expired or timed out, please contact the employer / company directly (NOT Dan Joy, Inc.) to request a fresh test invitation. Include the error message, your test's Ticket Number and your full contact information. Please be truthful; the employer can view your testing progress on their tracking screen. If you do not know how to contact the employer, you may with a request to forward your note to them (please allow 1-2 business days). c. PUBLIC COMPUTER: If you are using a public computer (e.g., at a library, employment office, coffee shop, Internet cafe, etc.), or if you are on a closed corporate / internal network and the computer or network is set to block the users from visiting external websites, the network administrator at that facility may be able to help you get around that restriction. Please request the network administrator at that location. d. EXPIRED / TIMED OUT / AUTO-CANCELED: The test invitation expired, and was automatically canceled because the test was never started within the number of days allowed. Please contact the employer / company directly (NOT Dan Joy, Inc.) to request a fresh test invitation. Include the error message, your test's Ticket Number and your full contact information. Please be truthful; the employer can view your testing progress on their tracking screen. If you do not know how to contact the employer, you may with a request to forward your note to them (please allow 1-2 business days). e. INCOMPLETE / TIME UP: The test was started but not completed, and the test invitation is no longer valid. Once started, the test must be completed in the same session, within the allocated time. Please contact the employer / company directly (NOT Dan Joy, Inc.) to request a fresh test invitation. Include the error message, your test's Ticket Number and your full contact information. Please be truthful; the employer can view your testing progress on their tracking screen. If you do not know how to contact the employer, you may with a request to forward your note to them (please allow 1-2 business days). f. UN-INVITED: The employer who sent you the test invitation has un-invited / canceled it. Please contact the employer / company directly (NOT Dan Joy, Inc.) to request a fresh test invitation. Include a copy of the error message, your test's Ticket Number and your full contact information. Please be truthful; the employer can view your testing progress on their tracking screen. If you do not know how to contact the employer, you may