DAC BEACHCROFT LLC
MIAMI, FLORIDA

DAC Beachcroft is a leading international legal business with offices across the UK, Europe, Asia Pacific and Latin America employing over 2,300 people. Our employees are our most valued asset, and we are passionate about attracting and nurturing the best talent the global market has available. We are proud to provide an inclusive and supportive platform for our employees to develop and excel. We firmly believe that nurturing a workforce that reflects the diversity of the communities within which we live and work is an important part of our business. To read more about our Diversity and Inclusion policies, click Our firm has helped shape the careers of some of the UK's leading lawyers and most innovative support staff. We take great pride in ensuring that our employees are valued and understand how their involvement is directly impacting on the success of our firm. We know we could not have got to where we are today without the valued efforts of everyone in our business. We are forward-thinking, flexible and easy to engage with and we're proud that our clients tell us regularly that we're great to work with. We know that our clients value advice that is innovative, practical and personal to them, and we pride ourselves on getting to the heart of their businesses. We measure our performance against their expectations and embrace change as a necessary stage in evolving and strengthening our relationships. . We take time to listen and understand and we value and respect others’ abilities, contribution and views. We are trusted, appreciated as individuals and embraced as part of a team. We share knowledge and insights and encourage constructive debate and challenge. We work collaboratively to generate new ideas and provide imaginative solutions. We act with integrity and are relentless in our pursuit of quality and excellence. We are confident and empowered to do our best for our clients, our colleagues and ourselves, to deliver whatever the challenge. We have clarity of purpose, objectives, roles, reward and lines of communication. We are transparent and straightforward in our behaviour and intent. As a law firm, we always work to the highest professional standards and comply with all laws, regulations and rules relevant to our business. Our corporate social responsibility strategy aims to improve the impact of our business on society and the economies of the regions within which our offices are based. We expect the same high standards from those we work with and are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business. Our Anti-Slavery Policy is published on our intranet site and is one of a number of policies affirming our commitment to being an ethical, sustainable and responsible business. Our Practice Governance & Risk group works in conjunction with our HR and Procurement functions to help ensure that our Anti-Slavery Policy is complied with and to manage any concerns or breaches. We also have a clear Whistleblowing Policy which is published on our intranet site: if there are any genuine concerns about any wrongdoing or breaches of law these concerns can be raised in confidence without fear of disciplinary action. Our procurement process includes vetting every new supplier and carrying out a risk analysis based on the nature and value of the product or service, it incorporates specific measures to ensure that our obligations under the Act are passed through our supply chain. Obtaining contractual warranties that no slavery is used anywhere in the supplier's business or by any of the suppliers in its supply chain and that all necessary processes and policies have been put into place to ensure that this remains the case; We are committed to ensuring that DAC Beachcroft staff are equipped to identify risk factors of possible slavery and that they understand the implications of the Act for our business. We have developed and deployed training on recognising and reporting any breaches of the Act to our business. It is compulsory for those who need to be the most vigilant to ensure that slavery or human trafficking are not taking place within our organisation or our supply chain including the Practice Governance & Risk group, HR and Procurement functions. At DAC Beachcroft we aim to provide the highest standards of service to our clients and to operate our business to the professional standards which others affected by our conduct have the right to expect. Dealing effectively with any concerns is part of that service. If you believe our service to you as a client has fallen below these standards, we want you to raise the matter so it can be thoroughly investigated and any necessary action taken to resolve it to your satisfaction. For the purpose of this Complaints Procedure reference to "DAC Beachcroft" is to DAC Beachcroft LLP and DAC Beachcroft Claims Ltd as appropriate. Separate procedures apply outside of England and Wales, if you are a client in another jurisdiction please contact the Regional Senior Partner in the first instance who will be able to advise you of the local procedure. Set out below are our procedures for dealing with any concerns. They are published internally and all staff are familiar with them. They apply only to our clients. If you are not a client of the firm, then a different process applies. Other parties to litigation or other dispute resolution procedures in which one of our clients is a party should usually raise the matter in the relevant proceedings. Otherwise please see the final section below. In the first instance please raise any concerns with the person responsible for the day-to-day conduct of the matter. Please provide us with full details of your concerns on the telephone or, if you prefer, at a meeting. We will take a careful note of your concerns and will investigate the matter. If we are claims handling for your Insurer, before proceedings are issued, we will advise you of further procedures which apply in your case.