CYXTERA COMMUNICATIONS, LLC
CORAL GABLES, FLORIDA

From IT, hosting and managed services for your business to High-speed Internet, TV and Voice for your home, we work to constantly improve our technology so your life constantly improves too. November 1, 2017 marks a significant milestone in the history of both CenturyLink and Level 3 Communications as we become one company — a new CenturyLink, purpose-built to serve the connection needs of the networked world. If you are a CenturyLink customer with a disability, we can design communications solutions for you and determine whether you qualify for service discounts. We will also help you with service orders, repair services and billing questions. Allows a VCO user to use one telephone line for speaking directly to the other person, while the second line is used to receive the CA’s typed response from the other person. This enhanced feature provides a more natural flow of conversation without the pauses of single-line VCO calls. Additional service and equipment requirements. To file a relay complaint with the Federal Communications Commission call toll-free at 1-888-225-5322 (voice)/1-888-835-5322 (TTY), or file on line at www.fcc.gov/complaints. When we provide our services, which include Internet access, local and long distance telephone, Voice over Internet Protocol (VoIP), television, additional voice, broadband and data services such as call routing and cloud computing, and alarm monitoring for your home or business, we necessarily obtain certain information about you. This information may include your name, address, email address, telephone, mobile and device numbers, date of birth, social security number, driver's license number, credit information, payment information, and contact information. We may also gather information about how you use our services. And some services, like alarm monitoring, require us to obtain additional information about your home or business, and how you would like to use the service. Network management. We use information generated on our networks to manage those networks, to plan for future development, and to keep our services running reliably and efficiently. For example, we monitor data to check for viruses, to control spam, to prevent attacks that might disable our services, to ensure that your traffic does not violate your subscriber agreement or our acceptable use policies, and to guard against other inappropriate or illegal activity. This may involve looking at the characteristics of our network traffic, such as traffic volumes, beginning and ending points of transmissions, and the types of applications being used to send traffic across our network. In limited circumstances, we need to look into the content of the data (such as the specific websites being visited, files being transmitted, or application being used) for the purposes described above, in circumstances when we are concerned about fraud or harassment, to repair a problem we detect or that a customer contacts us about, or when we are providing the content of broadband traffic to law enforcement which we only do as authorized by law. We may use customer information to provide our services and keep you informed of changes to them, to market our services and sometimes those of others, and to plan improvements to the services we offer and the way we interact with our customers. Yes, but we do so responsibly. CenturyLink is made up of a number of companies and we share information among them as permitted by applicable law. We also use other companies to help us market, sell and bill for our services, and we necessarily share information with them and we require these companies to keep your information confidential and secure. We share information with companies that give us credit evaluations (and let them use the information we give them to provide credit evaluation services for others), collect our unpaid bills, or provide other services to us such as advice on products or services our customers may be interested in. We may also allow companies to match information provided to them by their potential customers with name and address information in our databases to confirm the identity of their potential customers, and the length of time they have had service with us. Our contracts with those companies require them to keep the information safe and confidential. We may share information with other companies if, for example, we anticipate merging, selling or transferring a portion of our business with or to them, or acquiring all or a portion of their business. Usually this information is about the characteristics of our business and groups of customers, but it could include information about specific customers. Additionally, we give customer information to other carriers and service providers when they need the information to provide their services, bill for them or verify accounts, when they have our customer's consent, or when they have a legal right to the information. And we will also share information with another provider if we suspect fraud, harassment, a threat to their networks, or some other unlawful activity. We may also provide information to government agencies (other than law enforcement) to help with communications assistance programs, or to gain benefits for our company like lower mailing fees and to help ensure that our customers get their bills and other information from us more economically and reliably. And we share information with law enforcement when the law allows us to do so, such as in emergencies or to protect our rights and property, including our network and the networks of others. We also respond to lawful requests for information from both law enforcement and private parties. The law requires us to share names and phone numbers with emergency service providers, whether that information is publicly available in directories or not. We also must share similar information with directory publishers (who publish white pages, yellow pages and other similar directories) and directory assistance providers (who provide telephone numbers or addresses to those asking for that information). In some cases we limit how this information is used. And in all cases these companies must honor restrictions you have asked for, such as that your information not be published or used for marketing.