CRAWFORD CATASTROPHE SERVICES, LLC
PEACHTREE CORNERS, GA

Mission, Vision, Values and Culture Our mission, vision and values serve as the guiding force behind our relationships with our valued stakeholders – including our clients, our shareholders, and each other. OUR MISSION To restore and enhance lives, businesses and communities To be the leading provider and most trusted source for expert assistance, serving those who insure and self-insure the risks of businesses and communities anywhere in the world Our mission is embedded in our values—to RESTORE is part of everything we do. – Empowerment – Employees are emboldened to advance the company mission, take ownership of their career progression, contribute ideas to meet industry challenges, and hold themselves and others accountable – One Crawford – A global mindset that’s inclusive, mission-focused, customer focused and on the move Crawford & Company employees are innovative, engaged, and on the move. Combining a legacy of over 75 years with our global capabilities and industry-leading technology, our employees are immersed in existing industry best practices while always seeking ways to do business better, more efficiently, and creating more value for our clients. Though our reach is vast, we proudly operate as one Crawford: united in mission, vision and values. Every choice that we make as a company, from how we organize our business to how we recognize employee achievements, serves our greater mission of restoring and enhancing lives, businesses and communities. Crawford & Company provides its employees and clients with the most advanced set of Information and Communication Technology (ICT) tools in the industry. They are integrated, flexible and user-friendly. By design, they foster a faster and simpler workflow environment and deliver forward-thinking, cutting edge solutions that clients value. As a way to categorize and describe this innovative suite of ICT products and services, we now refer to our systems collectively as Crawford iQ.™ Delivered in four easy offerings, Crawford iQ provides the intelligence that powers The Crawford Solution,™ the most comprehensive global, integrated solution for all corporate, insurer and re-insurer claims administration. Crawford iQ simplifies our extensive offering of technological services and processes in a way that is easy to understand. This is accomplished by consolidating our ICT products and services in a meaningful and logical manner according to their specific function. The goal is to make Crawford’s state-of-the-art technology approachable, accessible, and uncomplicated. Crawford iQ Analytics™ – Provides clients with claims analytics, dashboards and reports We are committed to protecting your data. Crawford & Company and its affiliated companies including Broadspire and Risk Sciences Group (RSG) continually strive to protect the confidentiality and data integrity of our clients' sensitive and personally-identifiable information while it is in our possession and control.  During the course of providing services to clients or their authorized representatives, it is often the case that an exchange of information will include confidential and/or proprietary data.  With the diversity of networks used throughout the world, as well as the progressive ingenuity of system hackers, successfully protecting client data requires continuous review and refinement of security processes.  Crawford takes data protection seriously and has invested in tools and processes to protect sensitive data that leaves our computing environment, whether through email or electronic data transmissions.  Our encryption tools provide secure communication for all parties involved - customers, vendors, as well as partners outside the organization. Jim Crawford, an insurance claims manager, founded Crawford & Company in 1941 with the idea that an independent claims adjusting firm could provide insurers with a cost effective and efficient alternative to in-house adjusters. Crawford & Company has grown from its origin as a small regional operation to one of the world’s largest independent providers of claims management solutions to the risk management and insurance industry as well as self-insured entities, with an expansive global network serving clients and handling claims in more than 150 countries. The Crawford Solution is comprised of comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers compensation claims and medical management, and legal settlement administration.  Ken Fraser is global chief client officer for Crawford & Company where he leads the company’s approach to client development and management and is responsible for championing Crawford’s client-centric service model, understanding the evolving needs of clients now and in the future, and delivering solutions that maximize value for Crawford’s clients.   Immediately prior to this role, she was chief operating officer for medical services, responsible for the operation of all of Broadspire's medical and case management services. In this position, she drove the continued development and delivery of products and services that have generated cost containment results typically 10 to 15 percent better than those produced by other TPAs and medical management companies. Kieran Rigby is global president of Crawford Claims Solutions. He has been a pivotal part of the Crawford family since 2014 when GAB Robins UK was acquired by Crawford. At the time, Rigby was CEO of GAB Robins UK.  Since then, he served Crawford as the leader of Crawford Europe and Latin America, making significant contributions in those markets and leading to his promotion to president, international in 2017. Bonnie Sawdey has over 28 years of experience with Crawford & Company. In 2014, Sawdey became vice president of human resources and she was named Benefit Manager of the Year in 2015 by