COPC INC.
WINTER PARK, FLORIDA

COPC Inc., headquartered in Winter Park, FL, is a privately-held company with global operations across Europe, the Middle East, Africa, Asia Pacific, Latin America, India, and Japan. Founded in 1996 as Customer Operations Performance Center Inc., COPC Inc. was established to enhance the performance of call centers through training, certification, and consulting services. The company developed the COPC Standards, evolving from the original Customer Service Provider (CSP) Standard to the comprehensive COPC Customer Experience (CX) Standard and additional versions for vendor management and indirect procurement. COPC Inc. offers a suite of services including consulting, training, certification, and its proprietary RevealCX software solution aimed at improving operations that support customer experience across various domains such as call centers, customer experience operations, and strategic sourcing. The firm collaborates with leading brands globally to deliver strategy, program development, and implementation services designed to increase sales, enhance customer satisfaction, foster brand loyalty, and optimize operational performance. Renowned for its expertise in quality monitoring and business intelligence through RevealCX, COPC Inc.'s consulting services extend to improving the operational effectiveness of third-party providers, vendor management organizations (VMOs), and procurement functions. The company is also engaged in developing training and certification programs for professionals in indirect procurement. The organization has consistently provided value by helping its clients address root causes of customer issues and manage complex customer journeys effectively. With a history of thought leadership within the call center industry, COPC Inc.'s commitment to improving business operations remains evident through strategic partnerships with leading global brands across various sectors including automotive, financial services, healthcare, retail, telecom, technology, and travel/hospitality. The company's corporate structure includes key figures like Clifford D. Moore III as Chairman (Chai) and James K. Kennedy J as President, demonstrating leadership expertise in business development, client relations, and strategic growth initiatives aimed at leveraging cross-selling and up-selling opportunities.