COPC INC.
WINTER PARK, FLORIDA

COPC Inc., with its headquarters nestled in Winter Park, FL, is a privately-held company making waves globally. Since its founding back in 1996 as Customer Operations Performance Center Inc., COPC has been on a mission to boost how call centers operate through specialized training, certification, and consulting services. Recognized for their groundbreaking COPC Standards-originally the Customer Service Provider Standard-these have evolved into more comprehensive tools like the COPC Customer Experience Standard, addressing not just customer service but vendor management and indirect procurement too. Their offerings? They're extensive and varied, from top-notch consulting to training that prepares professionals in fields like call centers and strategic sourcing. Plus, they've got RevealCX software that shines a spotlight on improving business operations by combining quality monitoring with smart business intelligence. COPC's knack for fostering strong relationships is proven through its collaboration with global brands across sectors like automotive, financial services, healthcare, retail, telecom, technology, and travel/hospitality. What's their secret sauce? It all boils down to enhancing customer satisfaction, driving brand loyalty, and getting operations as sharp as a tack. Leading the charge in this endeavor are standout figures such as Clifford D. Moore III in his role as Chairman (Chai) and James K. Kennedy J as President. Together, they spearhead business development, nurture client relations, and explore exciting new growth avenues. With an unwavering commitment to refining customer experience and operations management, COPC Inc. stands as a beacon of excellence in its field.