CONTACT AT ONCE!, LLC
ALPHARETTA, GA

“I admit it: I was initially reluctant to switch over to Contact At Once!. Now, though, I couldn’t be happier! We went from another fully managed chat to Contact At Once!’s ‘hybrid’ setup, where we have the first chance to accept the chat or text prior to their Virtual Receptionist team backing us up. I wholeheartedly recommend Contact At Once! to any dealer looking for an all-in-one chat and text tool.” “I have used several other chat solutions before, but we have seen the best results with Contact At Once!, a LivePerson Company: at least 5-8 cars sold per month (tracked to that solution) and a significantly improved customer experience. I love the ability to both self-manage and use a backup team that handles our customers like we would after business hours. I have even had sales agents text me, saying they were able to sell a car from their own couch!” “We can attribute at least 10-15% BDC sales/month directly to Contact At Once!, and a lot of them are opportunities we wouldn’t otherwise get. We even had a shopper text in about a car while on a competitor’s lot...and were able to win his business!” While the highest praise we can get is from our customers, winning a few awards for being the best live chat and text software provider is pretty nice, too. And we’ve got the best of both worlds! Today’s always-on, always-connected consumers expect mobile access to everything and a simple user experience—even in traditional "in-person" industries like automotive, cycles and RV. No one wants to be a "lead" or be put on hold. They want help. Now. Contact At Once! makes those meaningful connections instantly possible through almost any site or ad and on any device with our Don’t tell online shoppers “I’ll get back to you later.” Connect in real time—wherever they find you—and help move them toward decisions that much faster with powerful, industry-focused auto dealer chat software built into our mobile messaging platform! Designed specifically for the auto industry, Contact At Once!’s auto dealer chat software also offers: Established networks among busy advertising search sites (AutoTrader.com, Cars.com, etc.); OEM relationships to expand your network (and use co-op dollars); turnkey integration with automotive services to increase effectiveness (eLEND, PureCars, etc.); and trained pros to All mobile texts are sent via secured channels, and all data is hosted, accessed and managed through the secure, private Contact At Once! platform. Use our highly trained managed chat and text team to help provide “at-your-service” mobile messaging experiences, no matter when consumers reach out. Answer when you can; we’ll manage the conversation when you can’t. 3 U.S-based managed chat and text teams—spread across multiple time zones—are ready to help you provide continuous presence. Keep your managed chat and text team current with up-to-date information about your business, enabling them to provide even better service as they represent you. Get just the amount of mobile messaging help you need, whether it includes responding after hours, when your team is just too busy, all the time...or never. All data gathered by a managed chat and text team is recorded in your Contact At Once! platform, and leads are forwarded for follow-up to connected CRMs or lead management systems. A mobile messaging believer, Daniel finds it most rewarding when able to quickly help a military service member take care of a vehicle need. His veteran training guidance prepares new team members to provide the most seamless experience for each industry. In her over 7 years at dealerships (mostly Mercedes-Benz), LaToya helped shoppers get exactly what they needed, fast and easy. She used Contact At Once! in previous roles, and jumped at the chance to be behind-the-scenes helping Route messages to multiple answering locations with...well, the only platform that can help you accomplish that at scale. Route messages to multiple answering locations with...well, the only platform that can help you accomplish that at scale. Ease the pressure of ensuring data security and privacy with Contact At Once!: All messages and data are hosted using the latest in enterprise security with global scalability. Bring online ads to life, increase CTR and engagement, provide prompt service...it's possible with text and live chat in ads! Cut a step out of the digital marketing process and let consumers converse inside those ads. The Contact At Once! mobile messaging platform helps you create more of the meaningful customer connections every business needs to thrive. Dig into these resources to learn more. Auto Executive Denise Chudy Joins Contact At Once!, a LivePerson Company, as General Manager March 2, 2018 – Automotive digital marketing expert and innovator Denise Chudy has joined Contact At Once!, a LivePerson company (Nasdaq: LPSN), as its general manager. In her role, Denise will guide global sales, marketing and operations of the automotive industry’s leading messaging platform. Denise was formerly a co-founder and the President of Retail at […] This error message sometimes appears when a new Contact At Once! agent is trying to download the desktop app by clicking the Install link in the welcome/installation email. If this happens, the agent can: After installation, you may notice that the desktop app is having issues "connecting." (This will look like a spinning gear or snowflake.) If you are unable to connect or get online with the Contact At Once! desktop app, try this: Confirm your User ID and password, then right-click on the icon again and select Online > Online. Click the “Connectivity Diagnostics” button. This will test ports 5222, 5223, 80, and 443. (Note: These “ports” are what Contact At Once! uses to send/receive data over the internet...like chats with customers.) How do I add/remove people to/from my company’s Contact At Once! account? If you need to add or remove agents (those able to respond to consumer texts or chats), it’s simple! The administrator for your account can do it right from the Contact At Once! portal.