Decomission Services
Commissioning, Reconfigure and Decommissioning of services leverages the ServiceNow Shopping Cart experience giving the user a store experience
A new request automatically creates a SR in ServiceNow. Approval routings will occur based on the business rules established in ServiceNow. Once a SR is approved ServiceNow will automatically inform vRA and the requested service will be completed.
A reconfiguration automatically creates a CR in ServiceNow. Approval routings will occur based on the business rules established in ServiceNow. Once a CR is approved ServiceNow will automatically inform vRA and the requested service will be completed.
Any failure in vRA will automatically create an incident in ServiceNow. The product will automatically parse the server logs in vRA (Distributed install) and automatically attached the latest log entries to the incident to enable the incident owner to more rapidly asses the situation and take the appropriate troubleshooting actions.
Company
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Cloud Automation Factory LLC (CAF)