CHICK-FIL-A, INC.
ATLANTA, GA

Chick-fil-A is a well-known fast-food chain specializing in chicken dishes. It was started by S. Truett Cathy back in 1946 as The Dwarf Grill in Atlanta, Georgia, and has since grown to become the biggest fast-food chicken restaurant in the U.S., based on total annual sales. Led by Dan T. Cathy and Donald M. Cathy, along with Treasurer Brent Ragsdale, Chick-fil-A is famous for prioritizing people over profits. They are deeply invested in making a positive impact locally and have been supporting education by dispensing nearly $45 million in scholarships since 1973. The brand upholds family values reminiscent of its founder’s principles while promoting healthier eating through initiatives like removing high-fructose corn syrup, artificial dyes from dressings and sauces, cutting down sodium on several menu items, and advancing a sustainable supply chain. Technology plays an integral role in enhancing customer service for Chick-fil-A. For example, their 'upstream ordering' system in New York employs iPads so that customers can order directly at the counter. Meanwhile, updates to their mobile app allow users to personalize their food preferences and manage their interactions more conveniently. Chick-fil-A’s dedication to both employee well-being and customer satisfaction is well-documented, evidenced by its frequent appearances on Glassdoor's list of Top 100 Best Places to Work. This ongoing commitment helps the brand maintain a strong industry presence as it continues melding traditional values with modern innovations.