CBE CUSTOMER SOLUTIONS, INC.
CEDAR FALLS, IA

CBE CUSTOMER SOLUTIONS, INC., founded by visionary leader Tom Penaluna in 1978, has grown into a premier service provider dedicated to improving lives through effective solutions. With core values embedded in every client interaction and team activity, CBE commits to high standards of professionalism, honesty, and ethics. The company prides itself on being a learning organization that continually seeks to enhance productivity and surpass established achievements. As a for-profit entity officially filed under Florida state laws with an incorporation date of July 1, 2013, CBE operates its headquarters from Cedar Falls, Iowa, maintaining a mailing address in Waterloo. It holds filing number F13000002914 and was the subject of its most recent annual report on April 4, 2024. The company's leadership comprises experienced executives led by President Erica A Parks alongside Senior Vice President Tom Penaluna, renowned for directing strategic corporate goals and extensive growth since inception. Chad Benson amplifies the focus on client understanding within regulatory frameworks, while Mary Phillips ensures robust human resource strategies as part of the Executive Team. Mike Steward oversees a team dedicated to compliance and risk management, contributing his expertise across industry boards and committees. Nicholas C Michael prioritizes client satisfaction with his experience in international operations management. Financial oversight lies with Erica St. John, balancing fiscal responsibility with active community engagement. Alex Reed, instrumental in managing substantial federal contracts within CBE's portfolio, brings extensive leadership acumen from former roles at Sallie Mae. This collective expertise facilitates a culture of innovation and dedication, aligning CBE’s operations with their mission to connect people with solutions one call at a time. The organization’s commitment extends beyond business through community engagements such as Big Brothers Big Sisters. The company's official website is www.cbecustomersolutions.com, where further details on its expansive service offerings can be found.