CAPTIONCALL, LLC
SALT LAKE CITY, UT

The captioning is done using a live captioning agent who hears what your callers are saying and uses both voice-recognition technology and manual corrections to turn the audio into captions. This combination of technology and human involvement makes sure we are providing the most accurate captions possible. We follow strict privacy regulations and none of your conversation is recorded. 8 interesting facts about CaptionCall CaptionCall is the most recommended captioned telephone solution by Hearing Care professionals. Over 5000 Hearing-care professionals recommended CaptionCall for their patients within the last year. CaptionCall has hundreds of local representatives that service customers across the country. All CaptionCall Installers/Trainers are CaptionCall employees, not contractors or third-party vendors. The CaptionCall captioning service is the most widely used captioning telephone service in the United States. CaptionCall operates nine U.S. based centers to caption telephone calls. CaptionCall Communications Assistants go through rigorous training before being allowed to caption telephone calls. CaptionCall has dedicated U.S. based Customer Support and Technical Support teams. How CaptionCall Works Similar to captioned television, CaptionCall uses advanced technology and a captioning agent to quickly provide written captions of what callers say on a large, easy-to-read screen. It works like a regular telephone – simply dial and answer calls as usual – speak and listen using a phone handset like always. The captioning service is free. Captioning is provided by CaptionCall and paid through a fund administered by the Federal Communications Commission. View nearly instant captions of what your callers are saying on the large, easy-to-read display screen of your CaptionCall Phone. With the CaptionCall service, you get captioning that’s: About CaptionCall Why CaptionCall Studies reveal that hearing loss has a significant impact on one’s ability to stay socially connected, often leading to loneliness and isolation – the precursors for many serious health risks. CaptionCall helps you stay socially connected for a longer, happier, healthier life. CaptionCall is only made available to individuals who have a medically recognized hearing disability necessitating their use of the service. The CaptionCall service is supported through the federal government’s Interstate Telecommunications Relay Service fund. This fund is established to fulfill the mandate of the Americans with Disabilities Act (ADA) to provide functionally-equivalent communications to people with hearing loss. The CaptionCall service uses captioning agents who convert the calling party’s spoken words into captioned text. All calls made through CaptionCall must include a hearing-impaired person. Captioned Telephone Service (CTS) is a federally funded program administered by the Federal Communications Commission (FCC) as part of the Americans with Disabilities Act. Anyone in the United States with certified hearing loss is eligible to participate. To qualify for the CaptionCall Phone: CaptionCall is available throughout the United States for those who have difficulty hearing on the phone. To receive your CaptionCall phone, click above and provide your information. A CaptionCall representative will contact you within a few business days. About CaptionCall When you get CaptionCall... you get much more than a free phone* - A local CaptionCall Representative will deliver your phone to you and install the phone at no charge. - A CaptionCall Representative will train you on the features of the CaptionCall phone and answer any questions you might have during the appointment. - Contact our Customer Support team or your CaptionCall local representative if you ever have questions about the CaptionCall phone. - We make every effort to make your CaptionCall phone a wonderful experience, if for any reason you are not satisfied with CaptionCall, you can return CaptionCall at no cost. Our CaptionCall Representatives are CaptionCall employees, not contractors or third-party vendors, CaptionCall is very selective in their hiring process and prides itself on hiring employees with customer service skills and technical expertise. *Certification of hearing loss by a hearing-care or healthcare professional is required to use CaptionCall. The CaptionCall service is also available through a mobile app for iPad called CaptionCall Mobile. About CaptionCall See what real CaptionCall users are saying... Difficulty hearing on the phone? CaptionCall can help. Using the phone can be difficult and frustrating for those with hearing loss and their families. In this video, CaptionCall users describe how talking on the phone was difficult before they received a CaptionCall phone. With CaptionCall they can use the phone again with confidence. It's easy to get a CaptionCall phone. CaptionCall has qualified and courteous representatives who provide free installation and training on the CaptionCall phone. In this video, CaptionCall users talk about the installation process and how the phone has provided them with a better quality of life. CaptionCall users talk about how they stay connected. Difficulty on the phone can isolate individuals. CaptionCall captioned telephone helps those with hearing loss stay connected. In this video, CaptionCall users talk about their experience with CaptionCall and how it has improved their phone conversations and quality of life. -This phone is a great piece of equipment, both in looks and performance. My hearing is so bad I almost gave up answering calls in the past but with my new CaptionCall phone the sound quality along with caption is fantastic! I love it. I'm 93 with only 6% hearing in one ear and 30% in the other. I have had a very hard time talking to anyone with an accent especially when they talk too fast. This is a very helpful communication tool and I'm so thankful to have the use of it. I quite likely lost most of my hearing as a result of mortar and artillery shells landing near me in WWII.