CALLZILLA LLC
MIRAMAR, FLORIDA

Callzilla LLC is a leading provider of customer care and technical support services, recognized for delivering world-class contact center solutions. Established in Miramar, Florida, under the company type FLAL, Callzilla was incorporated on June 28, 2005, with the filing number L05000065081. The company is currently managed by PLUS 5 VENTURES, LLC and R2A, CORP. Callzilla excels in optimizing customer interactions through a variety of channels including direct response calls, live chat, surveys, fundraising activities, and social media engagement. With an ISO 9001:2008 Quality Management System certification, Callzilla's services are built on maintaining rigorous quality standards, measuring agent performance granularly against client KPIs to ensure continuous improvement. Callzilla boasts a first-call resolution rate of approximately 90%, reflecting its status as one of the top-tier contact centers globally. The company emphasizes comprehensive training and coaching for agents, which is highlighted by an exceptional staff retention rate—83% stayed on through 2017 compared to industry averages. Typically, Callzilla can integrate with client systems in about three weeks from contract signing. The versatility of services offered by Callzilla ranges from managing outsourced Help Desks and billing support to executing data process migration and high-volume tasks proficiently through its BPO division. Notably, automation complements other communication channels effectively; for instance, improving direct response campaign results with multi-channel follow-ups and deploying pre-recorded messages to enhance client education. Recognized as the Best Outsourcing Service Provider in 2017 by ICMI, Callzilla underscores its commitment to enhancing customer experience and operational efficiency. The company's dedication is evident not only through detailed case studies showcasing significant improvements in key performance indicators but also via industry accolades like those from Neal Topf, a renowned customer experience consultant. For more information about Callzilla LLC, including services, pricing, and additional resources, users are encouraged to visit callzilla.com or contact the company during business hours at 855-255-9552. As of February 9, 2024, the latest annual report indicates that Callzilla continually strives to align client needs with their high standard of customer care solutions.