ByteSpeed is a computer manufacturer headquartered in Moorhead, Minnesota. We build our own line of Intel® based computers and have a proven track record of excellent customer service, offering a more personal level of service and support than larger vendors.
ByteSpeed was founded in 1999 with a vision to manufacture high quality computers and offer uncommonly superior customer service. We have been custom-building Intel® based desktops, laptops, and servers since 1999 and have become a top solution provider for the education market nationwide. We have also expanded to work with financial institutions, healthcare facilities, and city and county governments across the nation.
We manufacture our own line of ByteSpeed desktops, laptops, and servers. Each system is built and serviced at our location in Moorhead, Minnesota, and is backed by an industry leading warranty, personal customer service, and free lifetime tech support. ByteSpeed provides a standard 5-year warranty on all servers and desktops, 3-year/2-yr/or 1-year warranty on laptops, depending on the model (plus 1 year on the laptop battery).
Product costs include lifetime technical support, free imaging, a parts closet, and shipping and handling of warranty issues.
ByteSpeed Guarantee
When you buy a ByteSpeed computer, you are purchasing the service of our entire staff. We build the highest quality systems, with the highest quality standards. As with any product, a computer is only as good as the support given by the company that built it.”
ByteSpeed’s Industry Leading Warranties
ByteSpeed’s industry leading warranties take the risk out of computer purchases and make your investment more affordable. Not only do we offer industry-leading warranties on all of our systems, we also provide Lifetime Tech Support to help keep your systems up and running during the entire life of your purchase.
ByteSpeed is committed to honoring and maintaining our warranty. Our account managers and support team work closely with you to quickly resolve any warranty issues.
ByteSpeed provides a standard 5-year warranty on all servers and desktops. Our excellent 5-year desktop warranty exceeds our major competitors by as much as 4 years.
Standard manufacturer’s warranty applies to non-ByteSpeed branded hardware (EX: D-Link switches, Samsung printers, Tandberg backup devices, Spectrum laptop carts, etc.)
Using the ByteSpeed Serial number on the back of the machine is the easiest and most efficient way for our tech support team to track replacements, parts, or warranty issues (it will look like 20xx-xx-xxxx).
Any problems occurring in the first 30 days of use can be reported as DOA. ByteSpeed will immediately fix or replace all DOA machines.
Technicians can use ByteSpeed’s online customer support system to submit repair issues, track repair issues, manage their inventory, look up the configuration of a ByteSpeed computer, and more. For a login to the support portal, contact
[email protected] or your sales rep.
ByteSpeed Help Desk
Please report any issues to ensure all Bytespeed products are working properly. Contact ByteSpeed Support Mon-Fri 8am-5pm CST: 888.658.0715 or
[email protected].
ByteSpeed guarantees all warranty issues are handled in a timely manner. Most warranty parts will ship the same day. Accelerated shipping is also an available option for crucial situations.
All ByteSpeed warranty parts will ship with pre-paid return labels for the bad part to return to ByteSpeed, with the exception of Chromebooks (customers who purchase Chromebooks are responsible for repair shipping, even if the system is under warranty).
ByteSpeed offers a custom parts closet option with quantity orders. The parts closet is in essence an extension of ByteSpeed’s inventory on your site, it is only to be used for maintaining and repairing ByteSpeed computers. As parts are used from the parts closet, customers need to follow the standard RMA process to replenish new parts for their parts closet. This helps eliminate down time and makes warranty requests much easier for both ByteSpeed and our customers.
ByteSpeed is committed to giving you the most value for your money. That’s why we offer reliable FREE shipping on all purchases, RMAs, and warranty items (with the exception of Chromebooks).* And unlike many of our competitors, no minimum purchase is required. Free Shipping is just another reason to look to ByteSpeed for all your computing needs!
Purchase 1 or 5,000+ products.
All Products Qualify
Even oversized products such as servers and laptop carts.
Customers will receive an automated email with shipment information and tracking number. The ByteSpeed Vector Support Portal also enables customers to track UPS and FedEx shipments for RMAs, repairs, etc.
All ByteSpeed warranty items will ship with pre-paid return labels for the part that needs replacement (*with the exception of Chromebooks – see below). It is important to use this label so ByteSpeed can properly execute warranty requests. Most warranty items will ship the same day.
Free shipping includes offloading products at delivery dock or front door. Lift gate service for palletized freight shipments is also included (if customer doesn’t have a loading dock). Inside Delivery Service is NOT included (delivery past the front door).
ByteSpeed Disaster Recovery Policy
If your organization suffers from a natural disaster, please contact ByteSpeed immediately. We will work with you to establish rapid recovery strategies and replace your ByteSpeed systems with comparable configurations in a reasonable amount of time. In addition, ByteSpeed guarantees that your recovery systems will be placed on the top of our system build list to ensure fast replacement.
ByteSpeed offers a deferred billing option upon request for replacement machines due to natural disaster, allowing delay of payment until insurance claims are processed.
ByteSpeed offers free shipping on all purchases, including replacement machines due to natural disaster.