BLUEROCK COMMUNICATIONS LLC
FT. LAUDERDALE, FLORIDA

Unlike costly and complex on-premise systems, BlueRock's Cloud Contact Center Platform was created with the business user in mind. We take care of your contact center infrastructure, so you can focus on contributing to the success of your company. Unlike expensive and very complex premise based solutions, Bluerock’s Cloud based Contact Center was created with the business user in mind. No more waiting for technical specialists to set up and make changes. No more lengthy technology implementation and migration projects. Now you can control your own destiny and focus on your strategic role as the portal to your customers. We take care of your contact center infrastructure, so you can focus on contributing to the success of your company. Designed for Enterprise Business Simplicity. The core concept of all Bluerock solutions. We’ve created the solution for business users who needs rich feature and functionality for their business. It’s easy to implement, use, and changewith our managed service approach, we configure skill groups, assign users, modify routing strategies, and re-configure call flows as you determine what is best for your business. Bluerock’s Inbound Contact Center is built to better manage the changing needs of your business, regardless of: Size of your business 1 user to 10,000 users Make changes on the fly as your business needs change Unlike costly and complex on-premise systems, BlueRock's Cloud Contact Center Platform was created with the business user in mind. We take care of your contact center infrastructure, so you can focus on contributing to the success of your company. Exceed previous sales expectations and achieve greater efficiencies with the feature-rich Predictive, Power, Preview and Progressive dialer technologies delivered by the Bluerock’s Outbound Contact Center. Our Predictive Dialer boosts efficiency by automating the dialing of multiple numbers per contact, tripling the amount of time your agents are productively connecting with real prospects. The speed of business in today's marketplace is continuously increasing. If you’re not in the forefront of a sales opportunity, chances are your competitor is. Seize hot opportunities immediately with the Web Callback feature of the Bluerock’s Outbound Contact Center. Web Callback integrates your company’s online presence with your outbound call center to generate an immediate, automated callback for online inquiries. And, with the automated agent scripting capabilities, your agents will always be on-script with a consistent conversation geared towards lead qualification and a winning sales pitch. Outbound call centers and inside sales teams need to grow business with net-new customers while upselling to existing customers. They need to find good leads, improve contact ratios, and close businessnot waste time on managing leads. Bluerock’s Outbound Contact Center automates lead and campaign management so you can create an automated sales funnel that accomplishes a variety of tasks. Call your top leads within seconds of arrival, schedule the automatic import of lead lists, reach more prospects with Local Caller ID, and help ensure regulatory compliance. Unlike costly and complex on-premise systems, BlueRock's Cloud Contact Center Platform was created with the business user in mind. We take care of your contact center infrastructure, so you can focus on contributing to the success of your company. Bluerock’s Blended Contact Center gives you a mix of inbound and outbound capabilities that work together seamlessly to create a managed active blending of traffic. Proactively being able to manage yours customers and to create a truly satisfying customer experience, while ensuring agent operational productivity is at all-time highs. Innovative dialer technologies automatically moves outbound agents to inbound queues, and when there are no inbound calls in queue, it shifts to outbound call processing. Using Bluerock’s proven technology you will be able to realize significant gains in productivity, improved measureable metric, and most important unparalleled customer service and satisfaction. Purpose-Built for Agent Productivity The average amount of idle time per agent per day is close to an hour. That’s a lot of time agents aren’t interacting with customers, and it costs businesses plenty. Bluerock’s blending algorithms make productivity and efficiencies core to the workflow of your contact center, enabling you to replace idle time with customer talk time, close the profitability gap, and open up potential revenue opportunities. Your agents have a unified desktop to manage inbound and outbound programs simultaneously, on a call-by-call basis, delivered with the right agent scripting. Organizations know that the contact center is where customers interact with their business. The need for a professional customer experience starts when they first dial your number, by using Bluerock’s innovative solution sets, along with agent productivity metrics helps your organization win in the best customer experiences. Bluerock’s innovative blending contact center allows you to easily configure business rules to add and schedule to the outbound queue automatic follow-ups on any interaction. Maximize agent time when there are no calls in queue to: Provide Customer Surveys Unlike costly and complex on-premise systems, BlueRock's Cloud Contact Center Platform was created with the business user in mind. We take care of your contact center infrastructure, so you can focus on contributing to the success of your company. Leverage analytic capabilities, including real-time speech analytics, and uncover the business impact of your contact center. With Quality Optimization and Analytics, you can monitor calls based on key dispositions, root-cause analysis to identify corrective actions needed for quality improvement, better sales performance, greater customer retention, and marketing campaign effectiveness. Bluerock’s reporting module provides easy access to all the reports you need to monitor and measure the key statistics of your contact center and develop operational insights for process improvement.