BLUE HORIZON CFO, LLC
WINTER GARDEN, FLORIDA

BlueHorizon CFO was established with the small to mid-market size business in mind. Our mission is to help small to mid-size businesses through an established strategic partnership of consulting services. We aim to help you focus on the core of your business so you’re not bogged down in the minutia of details. Whether it’s part-time CFO services, accounting, digital marketing, talent acquisition, or management consulting, our team will help alleviate the backend part of your operation so you can focus on your customers and grow your business profitably. Give us a call today and see how we can help your business navigate the murky areas to the next level of growth. We help clients solve complex business problems by applying expertise in strategic marketing, finance, customer experience, and organizational development. We focus on businesses that want to achieve the next level of growth. To put it bluntly, the businesses that feel stuck in their growth trajectory. As the CEO, your primary focus has been on sales and recruiting. You may have even added a few layers of management along the way. Now you’re trying to figure out how to get past that plateau your business is experiencing. You’re no longer the mom and pop organization you once were. You want to achieve the next level of growth and while you have a plan and have tested many things you’re not getting the traction you want in your results. That’s where we help you solve those complex pain points and help you transform your business to become World Class and create raving customer fans. BlueHorizon CFO is your management consulting firm. We identify and focus on the the areas that will help your business achieve accelerated business growth, guaranteed. Contact Centers are the front line of any organization. The experiences that customers have when contacting you are usually what the customer knows and understands about your organization. There are many tools that can make this experience pleasurable for your customers which will increase Customer Satisfaction and keep your customers coming back. Making the most out of these tools and the information they provide will increase your call capacity, build employee engagement, improve employee performance, control expenses, and provide data to build revenue. Getting the most out of your system, your people, and your processes, start with reporting. Without adequate reporting you are running blind as to how you are really performing. Real time reporting or close to real time reporting is a tool that will keep your teams up to the minute informed on how they are doing. Using captured data will tell you if your processes or improvements are working. Sharing data on how you are doing will keep employees engaged and leadership aware. CTI is a technology that allows interactions on a telephone and a computer to be integrated or coordinated. There are numerous advantages to using CTI. It allows representatives to be more efficient and can create call routing efficiencies by directing the incoming call directly to where it needs to go. These systems have the ability to bring up the callers file as it reaches the representative which reduces call handling time and is also used for personalization whereby the person answering the call can greet the caller by name. CTI systems can also control automatic dialing by the user when reaching out to a customer, again, reducing handling time and increasing productivity.