BLOOM INSURANCE AGENCY LLC
BLOOMINGTON, IN

About Bloom Insurance Agency Bloom Insurance Agency, an insurance services company, was established in 2007 and is divided into two primary verticals: a technology services vertical focused on providing technology solutions to the insurance industry and a contact center vertical, providing experienced Licensed Agents to the insurance industry with a special expertise in Medicare, Marketplace, Individual health, and ancillary products. Bloom Insurance Agency is licensed in all 48 contiguous US states. Mission To be the best provider of insurance sales and services for our clients and their prospective customers. About Bloom Insurance Agency Bloom Insurance Agency, an insurance services company, was established in 2007 and is divided into two primary verticals: a technology services vertical focused on providing technology solutions to the insurance industry and a contact center vertical, providing experienced Licensed Agents to the insurance industry with a special expertise in Medicare, Marketplace, Individual health, and ancillary products. Bloom Insurance Agency is licensed in all 48 contiguous US states. Mission To be the best provider of insurance sales and services for our clients and their prospective customers. Bloom’s technological prowess, adaptability and willingness to integrate with existing client systems has helped establish it as an insurance solutions company capable of providing innovative technology solutions within the Insurance industry. Bloom is a dynamic insurance services company that creates specifically engineered solutions supporting the Insurance industry. We focus on increasing membership and early data collection while reducing costs for Insurance plans. Bloom is a dynamic insurance services company that creates specifically engineered solutions supporting the Insurance industry. We are focused on increasing membership and early data collection while reducing costs for Insurance plans. Whether engaging in sales or customer service campaigns, Bloom strives to provide an excellent engagement experience based on industry best practices. We have submitted over $6 billion in premium and have participated in over 72 million conversations about Insurance since our inception in 2007. Bloom’s technological prowess, adaptability and willingness to integrate with existing client systems that have helped establish it as an insurance solutions company capable of providing innovative technology solutions within the industry. Bloom has always dedicated itself to using innovation to solve Insurance industry problems. We listen to our clients’ needs and work with them on finding solutions that provide greater efficiency and cost savings. Through integrating technology into our call center systems and processes, we bring smart solutions to industry problems. Integrated scripting allows our agents to spend less time on data entry creating fewer mistakes so that they can focus on providing excellent service to your callers. Clever applications, such as our weather indicator (an application that indicates the local weather in the caller’s area) , give our phone agents opportunities to build an instant rapport and our exclusive Ascend Quote & Enrollment platform make it easy for our agents to quote and compare insurance products quickly and easily. The Bloom Client Portal (BCP) consists of the Bloom Recording Portal (BRP), performance dashboards, as well as on-demand reporting. The BRP provides instant access to all of your call recordings in a secure environment. The portal provides easy access to inbound and outbound recordings and is searchable by Agent/CSR, inbound phone number dialed, caller’s phone number, enrollment ID, or date range. The password protected login area allows the flexibility of pulling individual or multiple calls during each login session. For example, the calls of particular agent or a specific team, can be accessed as a single recording or a whole team’s recordings in the same login session. Understanding the importance of accurate and timely data to the management of marketing and sales campaigns, Bloom has invested in robust data and reporting services resulting in a variety of standard reports and custom solutions for each of our clients as well. Our standard reports cover standard call center metrics, all CMS required metrics, campaign and phone agent performance, as well as critical marketing information. Bloom has created over 300 reports and we are happy to create custom reports to meet any needs that you may have. A few of the areas where we are engaged in continuous improvement are as follows: Bloom has a dedicated team focused on Quality monitoring, reviewing calls for Sales effectiveness, compliance, information accuracy, and customer experience. The Quality team calibrates with our clients weekly to ensure that the highest quality standards are upheld and that we are in-tune with client standards and goals. In collaboration with each client we create a custom QA profile against which individual and team performance is measured, internal and client reporting is provided, and trends are identified. Quality data is used to track high level trends which may identify the need for program-wide action, such as more training, as well as scores and trends at the individual level. Coaching and feedback is provided directly to agents, identifying both successes and areas for improvement. Program and/or Floor Managers deliver call audit information to team members, allowing them to listen to associated call recordings where warranted. If call reviews involve a score which falls below the required benchmark corresponding action ranging from side-by-side coaching and/or re-training occurs. Following audit delivery, an audit form is signed by both the Manager and the Agent and returned to the QA team who archives the form for reporting purposes. Next steps are determined by continual monitoring. Compliance is part of Bloom’s corporate DNA and there is no better illustration of our commitment to compliance than the company motto, “Do No Harm.” Compliance is a team effort involving every Bloom employee emanating from the top down.