BERNARD (BPO), LLC
CHAPEL HILL, NC

All CSGi and cable billing initiatives are led by Senior Vice President Theresa Leslie. Theresa received a private pilot license at age 18 and watched her career soar since then. Theresa came to Bernard from DirecPath, a Hicks Holdings Company. Starting as Director of Billing and Reporting and moving her way upwards to SVP, Theresa has led successful billing conversions for Charter, Comcast, Time Warner, TDS plus many other cable companies. Managing the billing administration team, she is responsible for accuracy and maximum efficiency in both data standards and billing. Her time away from work is mostly spent hiking and biking with her family. She also enjoys movies, reading and listening to music. Professional Services is led by Vice President Michael MacArthur. Michael is a Certified Project Management Professional with a Master of Science, Computer Information Systems and has more than 25 years of experience in process improvement, testing, deployment, and implantation. As the leader for Professional Services, MacArthur coordinated development of a proven process by which Bernard nimbly on-boards new clients and campaigns. His core operational philosophy being Improve Continuously, MacArthur employs research and customer and client feedback alike to guide the sales floor energy proven to drive successful close rates and deliver revenue generating units. Michael spent over 15 years working in numerous Director level positions at SallieMae. Our Client Services and Workforce Management Teams are led by Vice President Terra D’Ambrosia. Terra’s attention to detail aides in the oversight of planning, development, and execution of projects to exceed client expectations and meet budgets. In her multi-faceted position, Terra actively bridges Bernard clients and all internal divisions together to provide our clients feedback and best practices utilized. Her team also implements and manages the strategic Workforce Plans that ultimately support our client’s initiatives. Her expertise include, client relationship management, partner management, managing cross-functional teams, and project management. Terra enjoys hiking, traveling, comedy shows, and cheering on her beloved NBA basketball team. Leads New Business Development. Complete the form and we’ll set up a special brainstorming session to help come up with the scope of the skunkworks initiative and revenue goals. We’ll then take care of all the logistics and get the skunkworks up and running in no time at all. We know from experience that a lot of calls can make a lot of difference! We’re fully compliant and certified with both PACE-SRO and the 12 security domains of PCI-DSS Level 1 Service Providers and monitored by independent third party experts. We make reporting simple and easy with real-time metrics and customized reporting. We use proven systems that provide fast feedback to agents and supervisors to make compliance, messaging and reporting easier. We’re fully compliant and certified with both PACE-SRO and the 12 security domains of PCI-DSS Level 1 Service Providers and monitored by independent third party experts. We make reporting simple and easy with real-time metrics and customized reporting. We use proven systems that provide fast feedback to agents and supervisors to make compliance, messaging and reporting easier.