BERNARD (BPO), LLC
CHAPEL HILL, NC

BERNARD (BPO), LLC is a Florida-operated business with a comprehensive focus on billing operations, professional services, and client support. Established in July 2013 and originally known as AMERICAN SUPPORT, LLC, the company has its mailing address at 206 Overlake Dr, Chapel Hill, NC. It is identified under File Number M13000004595 with a FEIN of 510605581. At BERNARD (BPO), LLC, billing projects are spearheaded by Senior V.P. Theresa Leslie, who oversees the billing administration team to assure optimal data standard compliance and efficiency in billing processes. Her experience includes notable contributions at DirecPath, managing conversions for major cable providers like Charter and Comcast. Besides work commitments, she is an avid outdoor enthusiast with interests in hiking and biking. Vice President Michael MacArthur leads Professional Services, bringing over 25 years of expertise in process improvement and deployment to the role. Certified as a Project Management Professional, he fosters continuous enhancement through customer feedback and innovative development processes that have proven effective in client acquisition and revenue generation for Bernard. Client Services and Workforce Management are managed by Vice President Terra D’Ambrosia. Known for her meticulous oversight in project execution, she ensures alignment among clients and internal departments, fostering efficient communication and best practice implementation to meet client goals. Her team is responsible for strategic workforce planning aligned with client objectives. Off the clock, Terra indulges in hiking and basketball. Bernard's organizational structure includes a leadership position focused on business development, designed to facilitate new project engagements efficiently. The company prides itself on compliance with PACE-SRO standards and PCI-DSS Level 1 as a Service Provider, ensuring security through third-party monitoring. With a commitment to streamlined reporting facilitated by real-time metrics from proven systems, Bernard enables agents and supervisors to enhance compliance and messaging delivery. With these capabilities, the company seeks to continually support client service improvement and strategic success.