AVTEX SOLUTIONS, LLC
BLOOMINGTON, MN

George often contributes his expertise to the industry by participating in the Gartner forums, Network Groups, industry analyst’s interviews and various speaking engagements. George was recently published in the Business Journal, CIO Review, CRN Magazine and Solution Provider. Chris Kumsher leverages more than 24 years of experience in accounting, financial and operational management with a proven background in technology companies. He has served in the Chief Financial Officer role at Avtex since 2008, and brings a balance of financial discipline, operational leadership and strategic direction to the business. Prior to joining Avtex, served as Controller for IKON Office Solutions after starting his career in public accounting for Coopers & Lybrand. As Chief Experience Officer at Avtex, Kurt Schroeder is tasked with helping clients improve and innovate the delivery of customer experiences. Known for his outstanding organizational and consulting skills, Kurt has a thorough knowledge of customer loyalty, market research, go-to-market strategy, customer and social experience, sales effectiveness and product and experience innovation. With over 30 years of experience Kurt Schroeder has a diverse industry background including agricultural, manufacturing, financial services, distribution, insurance, consumer packaged goods and non profits. Prior to joining Avtex, Kurt worked with a wide range of clients, including GE, 3M, USBank, Wells Fargo, United Health Group, numerous credit unions, and many manufacturers. Kurt holds a Bachelor of Science in Business Management and Computer Science degree from Concordia University – River Forest, Illinois. As the COO & General Manager of the Digital CX unit at Avtex, Todd Johnson oversees sales, operations and delivery organizations that serve clients with innovative technology solutions. Throughout his career, Todd has focused on building successful consulting organizations that enable customers to digitally transform their businesses. His work with Avtex is no exception. Prior to Avtex, Todd held leadership roles at several leading software and consulting firms including HCL, Avanade and Microsoft. He has successfully built and managed large-scale project teams for global customers, leveraging local resources as well as multiple offshore delivery centers. Outside of Avtex, Todd enjoys travel, fitness, cheering Chicago sports teams and spending family time with his wife, two adultish children, and several dogs. As COO & General Manager of the CX Engage business unit, Bryce Gibson manages a team focused on marketing, developing and deploying Contact Center solutions. Bryce has a strong track record of building and continuously evolving client service teams and offerings within growing technology organizations. Bryce has worked in the technology industry for over 20 years. As Senior Director of HR, Sarah Klass is responsible for managing talent acquisition, employee development, benefits, payroll, employee relations and compliance across the organization. Sarah focuses on solving business problems by leveraging the diverse experience and skill sets of Avtex employees and by aligning people to the right role within the organization. As VP of Marketing, John Seeds is charged with evangelizing the innovative solutions Avtex has developed to help their clients meet the new expectations of modern consumers. This includes the oversight of brand storytelling, go-to-market strategies, product marketing, thought leadership, marketing technologies and business development. Recently, my nightmare turned into a dream. After struggling to find a flight for my family, I reached out to the airline through its website chat portal. The agent, Becca, was great. She quickly made me feel like a valuable customer by listening to the concerns I had over traveling with my young sons. She walked me through the available flight options and helped me choose the best itinerary for our schedule and budget. Becca even told me about the airline’s mobile application that offers tips on traveling with little ones. She made the process of purchasing the flight and planning for our trip so easy. What a relief. Becca’s help was instrumental in our first family vacation. I’ve told all my friends with kids about the airline’s willingness to help. Looking for help, Laura engages the airline through its website chat portal. She is automatically connected to Becca, a service representative with experience helping parents book flights. Business Productivity I was lucky to be treated by a healthcare provider that offered a number of tools and communications channels to keep my treatment on track. Throughout my treatment, I regularly received personalized reminders of upcoming appointments via phone and text messages. Whenever I called to ask a question, they always seemed to know exactly who I was and what I was dealing with. Their patient web portal made it easy for me to view test results, schedule appointments and refill prescriptions. The doctors and nurses did a great job of communicating with each other regarding my treatment plan, which helped to streamline my care across departments. Business Productivity Collaboration between doctors and nurses and between the clinic and other care providers is vital to the quality of care offered to Rodney. This is achieved with digital communication tools including Skype for Business and custom employee portals. Thankfully, our homeowners insurance company was incredibly helpful. They made filing a claim as painless as possible. When I called, rather than being forced to wait on hold for an agent, I was able to schedule a call back using their interactive menu. Minutes later, Brian called to discuss my claim. Even before calling, Brian was up to speed on my insurance account. He did a great job of helping me understand the coverage I carried and the steps involved in the claims process. He even helped me take pictures of the damage using the company’s mobile app. In minutes, he had my claim underway. I tracked the claim online and was surprised at how quickly each step in the claims process was completed.