AQUARO HISTOLOGY, INC.
ANN ARBOR, MI

After many hours using a microtome during his graduate work in neuroscience, Aquaro’s founder grew frustrated by the manual process of sectioning and mounting experimental samples and decided there had to be a better, less tedious way. Not willing to trust his own experience alone, follow-up interviews with many histotechnicians and histotechnologists warned of the challenges to be met, but also enthusiastically affirmed the vision. Aquaro Histology Inc. is seeking smart, motivated, energetic, team-oriented individuals to assist with product sales and support. We are a startup company in Ann Arbor, MI developing, manufacturing and selling products & devices to streamline histology. We are releasing an automated section mounting device that, when paired with a microtome, automates the tissue sectioning and slide mounting process. The Field Application Specialist position will be responsible for providing scientific expertise, applications support and training to customers of Aquaro Histology’s product line through a variety of interfaces including in-person, phone and email communications. The position will partner with sales representatives in the field, as well as the marketing and support team, to deliver product specific pre- and post-sales support, enabling the adoption and implementation of Aquaro products. A successful candidate will conduct impactful product demonstrations, act as a trusted expert to our customers, work closely with Sales, Marketing and Service management to ensure customer satisfaction and loyalty, help drive continued success of the business and the timely achievement of team and company goals. Responsible for pre- and post-sales support for Aquaro product sales in the field of Histology with a minimum of technical or administrative guidance and oversight. Must be able to communicate effectively with a diverse set of customers and internal stakeholders of the company and work collaboratively across different functional teams. Organize and perform product demonstrations at customer sites, providing training and technical support during customer evaluations Act as a source of technical expertise in Histology and the Aquaro product line Network with customers and provide feedback to Product Development and the Marketing Team on customer requirements for product enhancements, new applications and new products Represent company at trade shows and vendor shows presenting company products and gather information Provide remote and on-site start-up application support for new users Perform new product installations and new user training as needed Provide product and application information, answer customer inquiries and escalate complaints in a timely manner as necessary Liaise with Service to provide troubleshooting support to customers in the field Report regularly on customer and technical activities in the field, providing continuous updates to customer contact information and relevant technical or product use information Assist Marketing, Service and Development teams with development of product, technical support and application documentation; may include lab work and data analysis Energetic personality, excited by a small companyand a dynamic role Able to move and handle demo equipment, coordinate shipping of products, and lift 30 pounds (Required to conduct on-site demonstrations) ASCP Certification as Histotechnician or Histotechnologist – not required but helpful