APPSBYZBOOK, LLC
SAINT CLOUD, FLORIDA

In this capacity, I provide direction for the development and implementation of improvement systems by understanding process inadequacies and opportunities for improvement, and creatively applying technical solutions with measurable results I managed and trackd projects, managed risk, and provided cross-functional team leadership, ensuring timely completion with successful results. I evaluated processes and troubleshooted to isolate the cause(s) of process performance gaps or organizational needs and work with team members to ensure project alignment with business objectives. This included analysis of such problem areas as organization, personnel and information systems utilization, forms design and functions, procedures, and policies to determine needed modifications or improvements. In this capacity, I provide direction for the development and implementation of improvement systems by understanding process inadequacies and opportunities for improvement, and creatively applying technical solutions with measurable results I created and instituted a proactive work order prioritization web site that enhanced work order and employee productivity management and improved the on-time completion rates for work orders from 83% to 99% in just 3 months. In this position, I set the direction, priorities, objectives and goals for the enhancement, growth and continuous improvement of information technology services provided by the MIS division of the Department. Working closely with executive level management, I directed the development of information processing solutions that supported strategic and operational objectives. I also consulted with functional unit managers to identify opportunities to solve business problems through the use of proven information delivery processes and technologies. I advised executive level management and division directors in decision making as to how best to utilize scarce and expensive information technology resources. I analyzed organizational capabilities and needs and developed a strategy to drive improvements in efficiency, end-user focus, responsiveness and results. The goal was to help the Department improve the effectiveness, efficiency and alignment of its various divisions with respect to technology, processes and business strategies. I was responsible for providing a stable, efficient and cost-effective working environment with respect to the use of information technology while positioning the Department to be able to participate in emerging City sponsored initiatives that could impact the Departments business model or enhance the manner in which the Department achieved its objectives. I communicated the Departments information technology requirements to the Department of Business and Information Services and other City, State and/or Federal agencies as required in order to provide the Department with access to the appropriate information technology solutions at the least possible cost. I participated both strategically and tactically in information technology proposal development. I provided technical input at the project proposal development stage and then worked closely with the functional units to insure that the proposed solution met the units needs and was in line with the goals for the project. I prepared annual information technology budget forecasts for executive level management for ultimate submission to the Department of Business and Information Services and maintained an on-going record of costs associated with information technology for hardware, software and services. In this capacity, I provide direction for the development and implementation of improvement systems by understanding process inadequacies and opportunities for improvement, and creatively applying technical solutions with measurable results I managed and trackd projects, managed risk, and provided cross-functional team leadership, ensuring timely completion with successful results. I evaluated processes and troubleshooted to isolate the cause(s) of process performance gaps or organizational needs and work with team members to ensure project alignment with business objectives. This included analysis of such problem areas as organization, personnel and information systems utilization, forms design and functions, procedures, and policies to determine needed modifications or improvements. In this capacity, I provide direction for the development and implementation of improvement systems by understanding process inadequacies and opportunities for improvement, and creatively applying technical solutions with measurable results I created and instituted a proactive work order prioritization web site that enhanced work order and employee productivity management and improved the on-time completion rates for work orders from 83% to 99% in just 3 months. In this position, I set the direction, priorities, objectives and goals for the enhancement, growth and continuous improvement of information technology services provided by the MIS division of the Department. Working closely with executive level management, I directed the development of information processing solutions that supported strategic and operational objectives. I also consulted with functional unit managers to identify opportunities to solve business problems through the use of proven information delivery processes and technologies. I advised executive level management and division directors in decision making as to how best to utilize scarce and expensive information technology resources. I analyzed organizational capabilities and needs and developed a strategy to drive improvements in efficiency, end-user focus, responsiveness and results. The goal was to help the Department improve the effectiveness, efficiency and alignment of its various divisions with respect to technology, processes and business strategies. I was responsible for providing a stable, efficient and cost-effective working environment with respect to the use of information technology while positioning the Department to be able to participate in emerging City sponsored initiatives that could impact the Departments business model or enhance the manner in which the Department achieved its objectives. I communicated the Departments information technology requirements to the Department of Business and Information Services and other City, State and/or Federal agencies as required in order to provide the Department with access to the appropriate information technology solutions at the least possible cost.