ANSWERING SERVICE CARE, LLC
MARGATE, FLORIDA

Since 1974, we at Answering Service Care have been serving our customers and their callers with answering services that are professional, flexible, responsiveness and always friendly. We are an award-winning, three-generation family-owned business that provides answering services of all kinds and for all budgets, as well as more customized options for specialized options such as medical answering service, legal answering service and small business answering service. As Answering Service Care by Ding-A-Ling Answering Service, LLC, our fully U.S.-based team of professional call agents works closely with you and your team to answer calls with customized scripts, manage appointment-setting, triage calls from the general to the more important, relay messages in real-time…and so much more! We take a lot of pride in doing what we do in the most professional and caller-focused way possible. We have been perfecting our approach for decades, and it shows. When your customers or patients call, you can rest assured that they will be treated efficiently and with a genuine human touch. This is a personal welcome written by our founder, mentor and father, Herman Shooster. While Herman passed away in 2014, his wise words and legacy live on in all of us at Answering Service Care. Imagine how grateful I am to be able to work in the same business with all my children – as well as my son- and daughters-in-law – even some of the grandkids. So it should come as no surprise to you that I insist that all of our employees, clients and vendors be treated as part of our extended family. What a great culture for fostering long relationships! Our family-friendly values not only led to phenomenal employee retention, but also to outstanding performance. All of our clients know they can count on us to make every caller feel special—you know, like family. In the late 1980s, we discovered that our technology and expertise could be applied to a wide range of teleservices and we soon expanded into a call center and fulfillment company – without ever losing our core business as the answering service that cares deeply about you and your customers. Our technology is second-to-none, but it would be worthless were it not for the training, commitment and enthusiasm of our employees. Today, our company employs hundreds of people in a warm, extended-family atmosphere. Many have been with us since the inception of our company. We’ve built Answering Service Care by Ding-a-Ling Answering Service, LLC to be one that treats your customers just the way you’d like to be treated. And because we treat our people right, they treat yours right. A true family business… Answering Service Care is a family business that spans multiple generations, through thick and thin, up and down, good times, bad times and all times. Our dedication to our clients and to our employee team extends beyond our walls – and beyond business hours. When you become part of our family, we take your success and your satisfaction personally. Because that’s what family does. Herman, who passed away in 2014, inspired everyone around him with his wealth of experience, both in business and in life. Today Herman and wife Dorothy’s four children, Frank, Michael, Stephen and Wendy, serve as co-CEOs of the company. Some people find it amazing that four siblings could work together without a “boss” – and yet it works. In fact, our spouses work here too: Max, Alizabeth and Diane make major contributions towards our continuing business success. The third generation of Shoosters is now making its mark on the family business, and we look forward to what the next 40 or 50 years hold for all of us! Our clients, vendors and callers tell us time and again that the spirit of teamwork and support our team brings to the table is one that makes working with Answering Service Care an experience that is both unique and overwhelmingly positive. We look forward to introducing our business family to your business family! Celebrating 40 Years in Business! The business, owned by brothers Frank and Joe Brooks, had a nice local reputation for good customer service and attention with a smile. While the Shoosters knew that their hard work, attention to detail and commitment to be the best would grow the company, they never imagined what the future held. Growing, growing, growing. That first year, Herman Shooster didn’t draw a paycheck, and, together with his wife Dorothy, put all that he could back into the business. Over the years, the Shoosters connected with others in the answering service business, and continued to acquire many of these small businesses, most of which were also local family-owned entities. Staying close to its roots. That small “mom-and-pop” has grown into Answering Service Care, one of the premier providers of professional answering services (and, with its sister company Global Response, call center services) in the industry. And what’s more, the ever-growing and expanding business – which began operations in a small storefront location and now has additional locations in Michigan and Washington – has remained family-owned and operated. Today, all four of the Shoosters’ kids and several of their spouses, as well as now the third generation, including several of the Shoosters’ 14 grandchildren, manage a full-service operation that serves a global clientele and continues to flourish into the future. It’s all about the people. With a fully U.S.-based team and a reputation for combining cutting-edge technology with the back-to-basics unwavering attention people, Answering Service Care is known as a company that values the human touch above all else. In addition to this unique and singular focus on clients and their callers, the attention to what matters to the company’s internal team has created a workforce whose longevity and dedication are known industry-wide. A rare combination of services, technology and true friendliness. In today’s business world, it is rare to find a company that’s at the top of its game in all of these areas, and that’s why clients – from small businesses to growing medical practices to multi-location regional businesses to Fortune 500s and more – choose and stay with Answering Service Care over the long run.