ANSWER EXCELLENCE, INC.
CLEARWATER, FLORIDA

Founded on September 17, 1986, Answer Excellence, Inc. is a leading provider of communication solutions for urgent care situations in the medical industry, as well as tailored services sought by attorneys and businesses. Under the visionary leadership of Tamara Miller, who possesses both nursing and psychology backgrounds, the company has continuously innovated through cutting-edge technology to enhance coordination among critical care teams and deliver superior service offerings. With over 37 years of experience, Answer Excellence prides itself on its ability to align client operations with sophisticated custom software solutions. The organization is highly respected across industries, often consulted for executive leadership due to Tamara Miller's influence in redefining communication service standards throughout the United States and Canada. This is evidenced by the company’s string of prestigious awards and recognitions. Steve joined Answer Excellence as a key executive in 2005, bringing an unyielding commitment towards superior customer service and team excellence which has been recognized annually with the ATSI Award of Excellence since his tenure began. His dedication to crafting an environment centered around integrity, high energy, and a strong learning ethos speaks profoundly of the company culture. Fiorella, who started as part-time employee in her high school years, plays a pivotal role today by ensuring quality control and managing operations post-promotion. Her long-standing relationship with the firm and strategic insights have contributed significantly to Answer Excellence consistently ranking among the top ten answering service companies in North America. Melissa Williams, stepping into the Supervisor of Operations role since 2007, provides seamless management across operations shifts while leveraging her deep understanding of client histories. Her leadership fosters a culture of teamwork and cooperation that bolsters company growth. Valerie brings experiential knowledge from her foundational years as an operator in 2012 to enhance trainee confidence and support complex account navigation. Answer Excellence transcends the typical answering service role, representing clients' interests with dignity and reliability. Headquartered at 1938 N. Hercules Ave, Clearwater, FL, and operational beyond Tampa, Answer Excellence offers premier medical, legal, and business solutions that integrate automated voice services, live operator management, email monitoring, and secure messaging into its core offerings, backed by regularly audited systems ensuring quality service delivery.