AMX SOLUTIONS LLC
DORAL, FLORIDA

Who We Are  has an impressive team of professionals that designs the best enterprising call center solutions. Each staffer is an expert and experienced in their field, whether that’s cloud systems, time management, customer support, software services, media and more. They will approach your needs with a focus on the core of your company and how you want to do business. By closely following your goals and objectives, AMX will design a network of scalable solutions and features that go beyond the traditional, giving your business a unique and unified voice, distinguishing your business from the competition. AMX was founded in 2011 by Alejandro Migliora and Sergio Stratta, and is based in Miami with representation in Mexico and Argentina. We are focused on providing the latest technologies to help your company address the most complex scenarios in communication, and customer experience. Our team is committed to your success as we provide call center solutions including Phone Systems, Virtual Agent, Chat, email management and Virtual queue. Big Business Solutions for Boutique Companies At AMX we understand how vital solution integration is. Regardless of the size of your business, we utilize big business solutions that maximize customer relationships, communications solutions and more, while minimizing technology complexity. From knowledge management to document capture, we will analyze, design and implement solutions that will simplify and unify daily operations, saving you time and money. Our Philosophy Solution integration is about examining and assessing current company practices and finding affordable ways to make them more functional. Whether system infrastructure, social media or web based managed services, your business needs a streamlined operation that enhances productivity and improves the bottom line. The goal is to help our clients find cost effective ways to maintain, organize and execute operations with ease and efficiency. Our managed solution services promise to create a stable and reliable environment that staff can depend on. Our staff has the skills and expertise for integrating and improving applications, web browsers, email, IP PBX, call center services and more. Alejandro Migliora is a talented business executive and entrepreneur focused on business development for technology companies with operations in Latin America. He primarily specializes in the software and communications segments of the market. Alejandro has been widely recognized for his leadership and his success in the market. While working at Genesys, he was awarded the honor of being selected MVP and World Wide Manager of the year an unprecedented three consecutive times. Within Latin America, Genesys is today regarded as one of the preeminent customer care technology providers. Today, Alejandro is a consultant and customer care and social media evangelist, speaking and motivating audiences in Latin America about how technology is helping to customers communicate, collaborate with their providers which results in incremental business opportunities. Considering himself as a life-long learner, Alejandro is always open to new challenges. His strong customer orientation, accomplished management skill and extensive experience in selling, planning,motivating and coordinating group activities has created strong demand for Alejandro’s work on projects for major corporations in the US and Latin America. Sergio Stratta is a veteran communication and electronic engineer who dedicate most of your time developing business in technologies companies and participate in several start ups in Americas. He was CSO at one of the largest Japanese communication company NEC, he has various leadership position in his career whitin several countries, and accomplish successfully the open of new markets It’s time to look at your options, and AMX is the best place to look for all call center solutions. We understand the key and personal elements businesses need for everything from their hardware to answering phones to IP PBX and VoIP services. We are ready to show you how to utilize them to your benefit. Give us a call today and let one of our expert staff show you the best ways to use technology to your advantage at the lowest costs. We offer the best Customer eXperience for your company. Never miss the chance to listen your customer in any media they want to communicate including: Social Media, Chat, Voice, and SMS! Whether you’re looking to keep costs predictable, avoid unexpected problems, communicate more effectively with your customers or make a plan for business continuity, AMX Solutions has a professional team ready to help you find your perfect call center solutions. Just a small preview of some of the clients we’ve helped achieve success: Mediatrix solutions not only manage text-based business processes but they are also capable of “making sense” of the content. Thus, Mediatrix combines knowledge (Enterprise Content Management, ECM) and communication (Customer Experience Management, CEM) on one integrated platform — with a central, dynamic knowledge base and graphical management of all business processes. Mediatrix is the Next Generation Contact Center Business Process solution, manage all your information in a single platform to automatize process, reduce cost and improve customer satisfaction It’s time to look at your options, and AMX is the best place to look. We understand the key and personal elements businesses need for everything from their hardware to answering phones to IP PBX and VoIP services. We are ready to show you how to utilize them to your benefit. Give us a call today and let one of our expert staff show you the best ways to use technology to your advantage at the lowest costs. It unifies the inbound multichannel contact management (voice, e-mail, web, socia media, chat, etc) into one universal queue. It maximizes the service level and increases productivity. It makes a pro-active contact that allows business creations and improves the relationship with customers. It simultaneously manages outbound, mixed and agent-less campaigns.