AKABIS, LLC
MELBOURNE, FLORIDA

Who We Are Since 2009 akabis has provided wholesale cloud based SIP and VoIP services through our partner program.  We deliver reliable, high-quality Hosted VoIP services including Hosted PBX, UC, SIP Trunks and Hosted Contact Center solutions.  Our solutions allow partners to generate revenue quickly, build a successful subscription based cloud voice business while keeping full ownership and control of their customers. Define, "White Label” SIP Provider... A white label product is a product or service produced by one company (the producer) that other companies (the marketers) rebrand to make it appear as if they had made it. In other words, leverage akabis turn-key services and rebrand them as your own.  Never settle for a referral fee again.  Set your pricing, margins and most importantly keep your customer!  Let us handle the rest. Call centers can be complex, optimizing them shouldn’t be. With Akabis newly redesigned user interface (including all-new graphical dashboards) achieving your contact center goals is easier, more accessible, and more enjoyable than ever before. Instead of just routing calls to individual agents in a queue, Akabis Akabis uses its skills-based, group routing system to send callers to an agent with the highest relevancy and longest idle time. This provides a higher likelihood that callers will speak to an agent with strengths that will speak to their problem. Akabis ACD call center integrates with your CRM applications  (e.g. Salesforce, Microsoft, Zendesk), your unified communications, and your case management system. This allows agents to quickly and easily access key information about each caller as they are pulled up from queue. Seamlessly integrate Akabis powerful IVR into your ACD call center functionality, both before and after direct contact with an agent. Akabis software allows agents to re-route callers to IVR menus and then back again without the caller having to re-dial, and without losing the context of the call. The Akabis universal queue helps agents power through callers, whether they are coming from chat, social media, IVR, or email. Akabis universal queue streamlines the multi-channel customer experience and provides a clearer picture of customer interactions by volume, duration, and channel. While common ACDs use white noise to reach PCI compliance, Akabis takes it a step further by using a private data collection IVR with agent connection. The ACD lets an agent send callers to an IVR so they can enter in their PCI sensitive info (like a credit card number). The agent is kept up to date on the caller’s progress through the application, and when input is finished, the ACD returns the caller to the agent uninterrupted. If a caller doesn’t get an answer the first time, they can request the same agent upon callback. This provides a streamlined and more personalized experience for callers. Operating a call center without leveraging metrics is a surefire way to miss the mark with your customers. Using a diverse group of data points, ACD call center metrics provide an in-depth look into what went right and what could have gone better. What good is a high quality call center solution if no one can use it? Thankfully, Akabis interface is specially designed for easy setup and navigation - even for non-programmers. Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient. If you’ve ever dialed your credit card company, and checked your balance by responding to a series of automated prompts, you’ve used an IVR! Using computer telephony integration (CTI), IVR Call Center applications can hand off a call to a live person who can then view data directly related to the caller. An IVR application provides: pre-recorded voice responses to guide a caller, signaling to help a caller get to where they want to be, and gives a caller access to the relevant information they’re looking for. CRM integration helps agents personalize and better resolve customer calls using CTI screen pops. With integration for Salesforce and most CRM platforms available, the caller information your agent needs becomes automatically available right on their screen. Akabis IVR system includes multi-lingual support without the need for additional work or set up. I.e. Instead of setting up three individual call-flows for Spanish, French, and English, one call flow can work for all! If a user doesn’t want their credit card information to be heard directly by an agent, the Akabis system allows the agent to transfer that person to an IVR menu to input the information. The agent is kept up to date on the caller’s progress, and when input is finished – the caller returns the agent uninterrupted.