AKABIS, LLC
MELBOURNE, FLORIDA

AKABIS, LLC, established in August 12, 2016, with its headquarters in Melbourne, Florida, operates as a white-label SIP provider offering wholesale cloud-based SIP and VoIP services. Since 2009, AKABIS has been enabling partners to build successful subscription-based cloud voice enterprises through solutions such as Hosted PBX, UC, SIP Trunks, and Hosted Contact Center systems under its partner program. Partners leverage AKABIS's fully developed services and rebrand them independently, establishing control over customer relationships while maximizing revenue potential. AKABIS is renowned for its newly redesigned user interface featuring intuitive graphical dashboards that facilitate efficient and accessible contact center management. The platform's skills-based group-routing system intelligently routes calls to agents with the most relevance and availability, enhancing the likelihood of effective resolution from the first interaction. Comprehensive integrations between AKABIS ACD call centers and leading CRM applications (including Salesforce, Microsoft, Zendesk), along with unified communications systems, allow seamless data flows that provide essential caller information directly on agent screens while routing occurs. The platform optimizes multi-channel customer interactions through its universal queue system, handling inputs from chat, social media, IVR, or email, thereby improving contact center efficiency. A standout feature is AKABIS's private data collection IVR with agent connection that complies with PCI standards by allowing callers to securely input sensitive information while receiving real-time updates for the agents. Moreover, if a repeated callback request arises, callers can be assigned back to the same agent, ensuring personalization and customer satisfaction. Focused on accessibility, AKABIS's interface supports easy navigation beyond traditional tech savviness through its intuitive setup. Its IVR system is bolstered with multi-lingual capabilities, facilitating communication without the need for multiple setups. For secure data entry needs like credit card information, its CTI integration permits seamless hand-offs to live agents without compromising customer privacy. Headquartered at 395 EAST DRIVE, MELBOURNE, FL 32904 with a contact number of (866) 312-1070, AKABIS continues to innovate within the VoIP space. Currently led by Michael J. Costello and Annette Costello as managers, detailed information about their operations and services can be accessed on their website at akabis.com. As per official records from Florida's DOS registry (File Number: L16000151568) and other regulatory documents, AKABIS remains a reputable entity in the communications sector. The company is set to file its next annual report for 2024, which will be due on January 3, 2024.