AKABIS, LLC
MELBOURNE, FLORIDA

AKABIS, LLC, which began its journey on August 12, 2016, has quickly established itself as a prominent white-label SIP provider based in Melbourne, Florida. Known for offering comprehensive cloud-based SIP and VoIP services, AKABIS empowers partners to create thriving subscription-based cloud voice businesses since 2009. The company's suite of solutions includes Hosted PBX systems, Unified Communications (UC), SIP Trunks, and Hosted Contact Centers, all designed for rebranding by its partners under the firm’s partner program. This enables partners to establish direct customer relationships while maximizing their revenue potential. One of the standout features of AKABIS's offering is its recently overhauled user interface that includes intuitive graphical dashboards. These tools are geared towards improving access and management in contact centers, making everyday operations smoother for users. The platform also employs a skills-based group-routing system which smartly connects calls to agents based on their expertise and availability, significantly enhancing first contact resolution rates. Integrations form the backbone of efficiency at AKABIS. By seamlessly blending with leading CRM systems such as Salesforce, Microsoft, and Zendesk, along with various unified communications platforms, AKABIS ensures that essential customer data is available on agent screens, thereby streamlining call routing processes. The universal queue system further optimizes interactions across multiple channels like chat, social media, IVR (Interactive Voice Response), or email, all aimed at boosting contact center efficiency. A distinct feature of AKABIS is its PCI-compliant private data collection IVR with agent connection. This system allows secure inputting of sensitive information by callers and provides live updates to agents. If a callback is requested, the same agent can be re-engaged for personalized service delivery. Recognizing the need for easy access, the platform offers intuitive navigation that surpasses traditional setups and supports multi-lingual capabilities via its IVR system. Further emphasizing convenience and security, AKABIS's CTI integration assists with seamless transfers to live agents during sensitive data entry scenarios such as credit card transactions without breaching customer privacy. Headquartered at 395 EAST DRIVE, MELBOURNE, FL 32904, AKABIS reaches out through their office line (866) 312-1070 and welcomes visitors through their website at akabis.com for more insights into its offerings. Led by Michael J. Costello and Annette Costello as managers, the company is recognized in Florida's DOS registry under File Number: L16000151568. AKABIS continues to innovate within the VoIP industry while being committed to regulatory compliance with their upcoming 2024 annual report due on January 3, 2024.