AFNI, INC.
BLOOMINGTON, IL

AFNI, INC. is a global contact center company based in the United States, renowned for delivering comprehensive customer engagement solutions across various industries including insurance, telecommunications, satellite and cable, and healthcare. Established on July 12, 2004, AFNI focuses on building meaningful relationships between businesses and their customers through innovative contact center strategies and award-winning service. Operating from its headquarters at 1310 Martin Luther King Dr., Bloomington, IL, AFNI also extends its reach globally with significant operations in the Philippines, where it recently expanded by nearly 50% through a new contact center facility in Quezon City. This expansion reflects the company's ongoing commitment to leveraging global talent and resources to enhance customer service offerings. AFNI is recognized for its exceptional performance, continually outperforming competitors on key metrics essential to managing the customer lifecycle, which positions businesses at a strategic advantage. The company thrives on innovation, routinely piloting new programs and testing cutting-edge technologies to determine what best benefits clients. This proactive approach has enabled AFNI's clients to improve sales, increase collections, and derive greater value from customer interactions. Notably, AFNI is an industry leader with accolades such as the Training magazine Top 125 Award winner from 2013-2017, underscoring its commitment to excellence in training and employee development. As a trusted partner, AFNI assists companies in developing not only profitable but also meaningful connections with their customer base. Headed by Ronald L Greene as President, along with key officers including Joe Glawe (Treasurer), and Nicole Hall (Secretary), AFNI continues its trajectory of growth and excellence, backed by a robust team committed to driving innovation and performance within the contact center industry. For more information, visit [www.afni.com](http://www.afni.com) and stay updated with Afni's latest news and insights through their email subscription service.