ACG SOUTH INSURANCE AGENCY, LLC
TAMPA, FLORIDA

 I get harassed by AAA agents at least once per month. Just beware if you join AAA be prepared to be bombarded with solicitations from their other business units. Massive amonts of mail and phone calls. I suppose they need a new marketing plan. Who's running this company? If you join them tell them to take you off their lists and do not call too.  I have had a horrible experience dealing with this company. A friend said they had good rates. I went in and told them I had been with my old company over ten years and for them to check me out and let me know if they wanted my business. They called back and said "everything's great. Lets sign you up." I did. Wish I had never heard of these people. About a month later I received a letter saying they were canceling my policy because all the paperwork was not signed. I went in and they found the paperwork was signed and the agent just had not sent it in. So everything's ok. Another month goes by and they send me a letter saying they are canceling my policy in app 30 days because the cars are in my company name. Agent did not tell me this upfront. Do you think I would have change insurance if I thought they were going to cancel me in 2 months. I ask them to keep me cover as it was their mistake for the remainder of the policy. No way they did not care whether I had insurance or not. I finally found other insurance for more money. My old insurance would not take me back at the same deal. I surely feel ripped off.   I was at the Tampa CSC as a customer service rep. If you had a call that ran past your lunch break they held it against you. So if you took your lunch it would put you out of adherence which lowered your score. Customers get to leave surveys on their call experience. If they were annoyed with the company and not me those scores were held against me too! My supervisor was great, her supervisor Mrs M. was horrific and M s manger Mr h was a total d*ck.  I had been a loyal customer for 25 years with AAA and continue to receive poor service. I renewed my policy in May 2015 and spoke with several people on the phone to update and confirm contact information. The company sent the new declaration but never billed me. I was never contacted by email, phone or regular email about any issues. My first notification was from the DMV. I spent over 60 mins on the phone with AAA being transferred, put on hold, transferred, put on hold with no solution and no focus on fixing issue. I was on hold for over 20 mins as they tried to figure out if they could restate my policy, as if it was a huge favor. I was able to get a new Geico policy within 15 mins at a lower rate. Goodbye AAA, I hope you treat your loyal customers better in the future.  I recently purchased AAA auto insurance along with Renters insurance and within few months my Apartment lease was up for renewal which required Renters Insurance. It seems that the policy issuance was done in very hastily since my Renters Insurance did not have apartment number and my property company does not accept it without correction. I made three calls over past week (on all different days) to AAA insurance customer support and during each call I was told that policy correction has been (or shall be) sent over email but I did not receive any email in spite of the confirmation by any of the AAA executives over the phone call. During the 3rd call I even asked them if the systems were working as expected (I even gave them reason why am I asking this) and I was told yes. I even kept checking my spam folder but I still do not see the email in my inbox. I do not understand why all businesses operate in this manner and how much agony customers like me have to go through.   I was employed by AAA Insurance in the ISMC in Florida. I was told I would make $50,000 -$70,000 my first year. What a crock. Don't believe anything they tell you. They do not care about their workers and treat them like first graders. The managers are a bunch of old maids who take pleasure in finding ways to get toture you. I found an agency that is happy to have me and I am doing well. Good ridince to these aholes. First of all been with AAA for 11 years, used the membership maybe 3 times. I did have the RV Plus membership (just canceled). I got the RV stuck on wet grass literally 10' from a main road, a very easy pull to the concrete. After at least 20 min on the phone I was informed they only tow from main roads and could not help me. Don't know about other RVers but I never camp on main roads. When I asked in disbelief "So you are really not gonna pull my RV 10 feet onto the road?" I was told, "Sorry, those are the rules in Florida." Wow!!! Great customer service AAA. Thought I would check with my insurance carrier GEICO. After 5 min on the phone they said no problem and sent someone out in 45 min. Very impressed not to mention my roadside assistance through GEICO is $36.00 a year vs. $150 with AAA. Don't waste your time with AAA, as with many companies their price is high and their customer service terrible. Seems crazy to me to lose a customer of 11 years over something so simple. Oh yeah... thanks GEICO!!!... and goodbye AAA.  I joined AAA because I have an older car and I also wanted to take advantage of some of their travel advantages (that aren't worth the membership now). I spoke to them about changing my homeowner's insurance over and they offered me a decent rate. Unfortunately, they were the first company I spoke with and I thought maybe it was just luck that I finally got a good quote on my first try. THEN, they tell me to get the policy, I have to switch over my car insurance as well. I give up a 20 year relationship with Allstate to pay more for less coverage. TWO MONTHS LATER - I get a call while I'm on vacation (that they booked) and leave a message looking for my significant other (whose number they have) saying that HE HAS TO SWITCH his car insurance over as well. I relayed the message. A month later, I get a notice in the mail from the state saying that my license is about to be suspended due to lack of insurance! I call customer service in Tampa, they straighten it out. I get another call from my local agent asking me to switch my boyfriend's car insurance. I tell him but they've STILL NOT CALLED HIM. Anyway, after the almost suspension, I thought they sucked but then I got notice of suspension again! This time it is suspended and they say I have to straighten it out (BOTH SUSPENSIONS WERE DUE TO TYPOS THEY SENT THE STATE ON MY POLICY). I call and ask for someone in the local office other than my oblivious agent because I'm going with a company that won't suspend my driver's license. They give me the same agent. She says she can't cancel my insurance - that I have to call them. I drive down and speak with a manager. She cancels our insurance. The oblivious agent calls me an hour after we've cancelled our insurance in person and tells me SHE CAN'T CANCEL OUR INSURANCE. NOW, I only have a flood policy with them and found out because they dawdled with the paperwork that I can't lower my coverage because their agent turned in the request too late?! If I cancel my policy, they get to keep it?! I turned in my change request on 11/13/14. They didn't process it until 11/26/14... the day the policy was renewed. I found out today, JUST AFTER I paid my escrow in advance (because of reassessment for the year), that they aren't returning my premium that they were supposed to adjust on the 13th! I FEEL SO RIPPED OFF BY THESE PEOPLE! I could've been arrested because of them! IDIOTS. Waiting for a supervisor to call back about the flood but my expectations are so low at this point...