ABILITY COMMERCE, INC.
DELRAY BEACH, FLORIDA

Our Mission Ability Commerce provides multi-channel retailers with comprehensive software and services to help manage their successful growth and profitability. We find our purpose through exceeding the goals of our customers in an environment that nurtures and supports the members of our team. Who We Are, What We Do Direct commerce is in Ability’s DNA. We succeed by delivering value to our customers through our industry-leading products and services. The ultimate goal of our 150+ retail professionals (offices in Delray Beach, FL and Spicer, MN) is to be the partner that helps you increase productivity, profitability and growth for your direct commerce business. Ability Commerce designs, develops, deploys and supports innovative ecommerce, order management and financial software solutions for growing multi-channel retailers, catalogers and distributors. Since 1999, we have been servicing growing businesses in the direct retail space. In addition to our software product lines, we also offer SmartStaff, our in-house team of specialized marketers, merchandisers and software developers that provides support, training and managed services available to all clients. “We love what we do and are 100% focused on providing the highest quality direct commerce retail solutions and services to our customers. You will have our commitment as a true partner to work side by side with you to grow your business.” Diane Buzzeo, CEO, Ability Commerce The Ability Commerce CCS Order Management System has greatly increased our operating efficiency by allowing us to not only process phone orders but also seamlessly feed inventory to, and process orders from, other sales channels like our website and Amazon. Deciding who to choose as your web partner can be daunting, however I have no hesitation in recommending Ability Commerce to any company around the world. They have never let us down and have in fact far exceeded our expectations many times. Ability Commerce has been extremely helpful to us over the past 5 years. They are very knowledgeable and respond quickly to any GP needs that we have. You won’t find a company that is easier to work with and we value the relationship we have with them. We specialize in top-quality customer care, inbound/outbound selling, order-processing, support, and customer relationship management. Whether you require dedicated full-time support, seasonal programs, after-hours or overflow help, we can tailor a call center solution to fit your exact operational needs. Additionally, our contact center can seamlessly integrate with most OMS systems, including NetSuite, JDA/Ecometry, and Ability CCS. We customize each customer care program, crafting the perfect customer care experience to best represent your brand. We get to know your products thoroughly so that we can truly be an extension of your existing staff. Through a very structured training program, agents are trained to turn customer questions into orders and maximize up-sell, cross-sell and add-on opportunities. We record 100% of all customer interactions, and then review calls with agents in individual coaching sessions to increase their overall effectiveness. We provide a seamless customer care experience using their preferred method of communication. Agents will provide you with customer website feedback to help improve future online experiences. A successful outbound calling program can lead to explosive growth. Agents who qualify to do outbound calls become experts knowing how to sell your brand, while developing the strategies to call and convert new customers, reactivate lapsed customers, and reinforce brand awareness to shoppers before they buy elsewhere. Business Continuity Assurance The foundation of our contact center is our rock solid technology framework, which includes automation of contact center workflow. Customer interaction touch points, like inbound automatic call distribution/telephone switch, interactive voice response (IVR), outbound dialing, and email & live chat support, are all automated to provide higher levels of service at a lower cost to you. To find out how Ability Commerce can meet your specific requirements, to see a demo, or to request more information, please fill out the form and we will contact you to schedule a convenient time to answer your questions and to walk you through our features and benefits. Or Call us at (561) 330-3151 We have over 150 expertly trained professionals ready to assist your growing company. The Ability Commerce CCS Order Management System has greatly increased our operating efficiency by allowing us to not only process phone orders but also seamlessly feed inventory to, and process orders from, other sales channels like our website and Amazon. Deciding who to choose as your web partner can be daunting, however I have no hesitation in recommending Ability Commerce to any company around the world. They have never let us down and have in fact far exceeded our expectations many times. Ability Commerce has been extremely helpful to us over the past 5 years. They are very knowledgeable and respond quickly to any GP needs that we have. You won’t find a company that is easier to work with and we value the relationship we have with them.